Revenue Operations Training Specialist

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. 

We are looking for a service-oriented, motivated individual to join us as a Revenue Operations Training Specialist to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over 100 dermatological clinics nationwide. 

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. 

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job. 

If you are interested in joining this mission-driven team, please consider applying today!

What we are looking for:

We are looking for a self-motivated Revenue Operations Training Specialist, with excellent customer service skills to add to our already awesome team! Not only should this employee be comfortable speaking with patients and providing exceptional customer service but will be responsible for driving programs within the region to improve patient quality.   This position requires up to 90% travel within region and up to 50% travel within the United States.

What you’ll do:

• Drives Epiphany Operational Standards within the region and develops action plans to improve performance in collaboration with Revenue Cycle Management.

• Onboards and trains all new front office teammates within the region, ensuring competency.

• Participates in implementation training for acquisition clinics.

• Assists in developing action plans and strategies for addressing deficiencies in meeting the Epiphany Operational Standards, Policies and Procedures.

• Provides support and development for the region.

• Serves a leader, providing coaching to teammates in the region to foster growth and drive excellence.

• Provide/support staff coverage as needed.

• Support Revenue Cycle with other duties as assigned.

• Explains the claims processing and explanation of benefits effectively and professionally.

• Provides exceptional customer service skills even during trying situations when a patient or customer is frustrated, stays calm and maintains a friendly manner in difficult situations.

• Exhibits an understanding of state and federal billing and follow up regulations as it relates to Medicare, Medicaid, Managed Care, and Commercial Insurance companies.

• Preparing, reviewing, and transmitting claims using billing software.

• Process Insurance overpayments and Patient refunds in a timely fashion in accordance with company policy as well as government guidelines/regulations.

• The support billing department and call center, as needed, and in areas that do not create internal control conflict.

• Other duties as assigned.

If you’re a team player, with excellent customer service skills, experience with training, development, and knowledgeable on all things medical billing … we want to talk to you! 

It’ll help to have/be: 

• Excellent organizational and prioritizing skills.

• Ability to work in a fast-paced, sometimes stressful environment.

• Ability to maintain a high level of confidentiality.

• Detail-oriented and able to handle multiple tasks, following through to completion.

Qualifications/Experience: 

• High school diploma or general education degree (GED).  

• One (1) year related experience and/or training in billing or one year of employment at Epiphany Dermatology; or equivalent combination of education and experience.  

• One (1) year of employment with Epiphany Dermatology.

• One (1) year of EMA experience required.

• Completion of Front Office Preceptor Program (completion required within first week).

• Mohs, cosmetics, and general dermatology experience highly preferred.

• Two years billing experience is highly preferred.

Work environment and physical requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!