Safety Specialist

 JOB OVERVIEW

Manage the administration of all Safety products and services. Maintain and process Motor Vehicle Record (MVR) checks, MVR Authorizations, Policy Signoffs, Driver Performance, and House and Maintain Clients Specific Requirements on each Product.

Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

MVR Product:

• Assist clients in MVR processing and interpretation.
• Coordinate collection of manual state documents based upon product definition with driver, Account Executive for MVR runs.
• Work with Integration Services to setup Clients in Briefcase with requirements per client’s needs for each product offering.
• Provide program/product support for Client Service staff via telephone and/or email.
• Seek out information to determine resolution to client inquiries/issues related to the Safety product offerings.
• Maintain Risk Profile in Briefcase for items below:
  • MVRs (Adhoc or Managed setup)
  • MVR Authorization
  • Communications
  • Points
  • Training
  • Schedule Training
    • MVRs
    • Collisions
    • New Hire

MVR Authorization/Policy Sign-Off Products:

• Create and review Authorizations and Policy signoffs based upon client provided text.
• Update DriverView Profiles for client on MVR product 
• Work with AE/AM Teams to manage all reporting related to the MVR Authorization product.
• Generate and create standardized reports for clients/AM/AE as requested.
• Run the MVR Authorization/MVR Form collection services.

Driver Performance Profile Product:

• Recommend Custom Points based on the specific Fleet Policy
• Provide data analysis for Fleet to determine point values for violations.
• Manage the Driver Performance Profile, from the operational side of the business.
• Submit system action requests (SARS) related to Safety items in Fleetview.

Driver Training Product:

• Manage and maintain the Online Training System and Setups for Clients
• Assign training into Fleetview per client request.
• Coordinate set-up for Behind the Wheel Training for ClientsRecommend driver training based on MVR results and/or loss reports.
• Manage all billing processes.
• Maintain relationships and communications with vendors.

Safety Kits Product:

• Handle Safety Kit client quotes, set-up, ordering, and billing
• Maintain communication and relationships with vendors.
• Verify pricing with vendors and provide updates to Product Management

Additional Duties:

• Research and resolve all internal and client inquiries via the SafetyFirst fax line or e-mail.
• Work with Product Management, Integration Services, and Account Management to sell the Safety Program and act as a SME for meetings with prospective clients.
• Act as Operations project manager when clients are moving on to new services.
• Establish and maintain communication with clients, managers, and other team members, keeping them informed of client issues/resolution for all Safety products.
• Participate in UAT Testing for Safety-related programs.
• Compose SARs, C-SAR, ad hoc, CPR requests.
• Review data for Client Reports
• Identify program and process limitations and areas for improvements.
• Document Safety processes and create Training Guides
• Work with the Billing Department to provide data and track usage of Safety programs.
• Facilitate meetings with Clients, Vendors, Account Managers, and Account Executives
• Assist as needed to provide training on FleetView and the Safety product to Fleet, Account Managers, and Account Executives
• Process and invoice SafetyFirst products and evaluate and track SafetyFirst records.
• Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities.

COMPETENCIES

• Intermediate to Advanced Excel Skills
• Ability to manage multiple projects through to completion.
• Excellent time management skills
• PC familiarity including Windows.
• Customer Service experience
• Driver Safety and MVR experience preferred but not necessary.
• Ability to cross-train for other duties.
• Effectively manage day to day responsibilities and client related projects
• Manage internal and external expectations by following through on all requests, seeking additional resources as needed.

EDUCATION AND EXPERIENCE

• Knowledge of Safety industry and FleetView preferable 
• High School diploma or equivalent
• Customer Service experience required

JOB SPECIFICATIONS, PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment:  This position is in Des Plaines, Illinois and operates in a professional office environment.

Position Type/Standard Schedule:  This is a Full-time position and hours of work are Monday through Friday; 8:30 a.m. to 5 p.m.

Travel:  Occasional travel (less than 10%) is expected for this position to visit with client.

Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.