Sales Consultant

Sales Consultant

Summary 

Sells new or used vehicles while achieving and maintaining levels of gross profit, volume, and customer satisfaction standards.

Qualifications 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties and responsibilities listed below are not exhaustive and may change from time to time to meet the needs of the business.
 

Essential Duties 

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
• Utilizes dealership sales control and follow-up systems. 
• Attends product and sales training courses as requested by sales manager.
• Keeps up-to-date on new products and services within the industry. 
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. 
• Maintains a prospect development system. 

• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Fully explains product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state and local laws that govern retail auto sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty and paperwork.
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.
• Other tasks as assigned. 

Skills & Abilities 

• Excellent verbal and written communication skills.
• Ability to read and comprehend simple instructions.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to solve practical problems and deal with a variety of situations.
• Proficient with Microsoft Office Suites or related software programs.

• Excellent organizational skills.
• Basic mathematical skills.

• Ability to meet deadlines.
• Good analytical skills and ability to make sound judgements relative to duties.
• Always remain professional and courteous.

Physical Demands & Work Environment 

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to use a computer for prolonged periods.
• Must be able to use repeating motions that may include wrists, hands, and/or fingers.
• Must be able to lift objects up to 15 pounds at a time.
• Must be able to bend, push, pull, stoop, kneel, and reach.
• Must be able to enter and exit large vehicles.
• Must be able to work in extremely low or high temperatures.
• Exposure to constant or intermittent sounds.
• Exposure to conditions such as fumes, odors, or gases.
   

Education and/or Experience 

• No prior experience or training.
• High school diploma or equivalent.

Certificates, Licenses, Registrations 

• State Sales License (Wisconsin Only)
• Valid Driver's License

Benefits

• Full benefits package available to full-time employees.
  • Full-time equates to 40 hours per week.
  • Waiting period: 1st of the month following 50 days of employment.
• Automatic enrollment in 401(k)
• Zeigler University Training Program
• Renowned Guest Speakers
• Health & Wellness Platform