Serves as a customer contact for orders, inquiries, product information, and issue resolution. Supports sales administration by processing orders, preparing quotations and documentation, maintaining customer records, monitoring fulfillment, and coordinating with production, logistics, and finance. Provides order updates, supports sales reporting, and contributes to process improvement. Requires strong organization, communication, attention to detail, Microsoft Office proficiency, and at least two years of relevant experience.
Tasks
* Serve as a primary point of contact for customers regarding orders, inquiries, and product information.
* Support the sales team with administrative and operational activities.
* Process customer orders accurately and efficiently.
* Prepare quotations, sales documentation, and customer correspondence.
* Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.
* Monitor order status and proactively communicate updates to customers.
* Maintain accurate customer records and sales data within company systems.
* Assist with resolving customer issues and ensuring a high level of customer satisfaction.
* Support sales reporting and other departmental administrative tasks.
* Contribute to continuous improvement initiatives within the sales support process.
Requirements
* Bachelor's degree in Business Administration, Sales, or a related field.
* 2+ years of experience in sales support, customer service, inside sales, or a similar role.
* Strong organizational skills with the ability to manage multiple priorities simultaneously.
* Excellent verbal and written communication skills.
* Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
* Strong attention to detail and commitment to providing exceptional customer service.
Nice-to-haves:
* Experience with ERP and CRM systems.
* Experience in manufacturing, transportation, or industrial equipment industries.
* Familiarity with order management and logistics processes.
* Fluency in Spanish or another European language.
Benefits
* Health, Dental & Vision Insurance – discussable
* 401(k) Retirement Plan – discussable
* Paid Time Off (PTO) – including vacation days, personal days, and paid holidays
* Professional Development – opportunities for training and career growth
* Stable Industry Leader – work for a globally recognized manufacturer serving customers worldwide
* Collaborative Team Environment – work closely with sales, operations, logistics, and customer service teams
* Growth Potential – opportunities to expand responsibilities and advance within the organization
* Work-Life Balance – fixed daytime schedule with evenings and weekends free
We'd love to hear from you! If you are organized, customer-focused, and enjoy supporting a high-performing sales team, we encourage you to apply.
Hiring Process
* After reviewing applications, selected candidates will be invited for an initial phone or in-person interview.
* Final candidates may be asked to complete a short practical assignment relevant to the role.
We look forward to welcoming a new colleague to our team!
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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