Sales Support Specialist

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo Sales Support Specialist is a key partner to our sales organization, providing day-to-day support that enables sellers to focus on customers and closing business. In this role, you’ll be the first line of support for sales teams, helping with quoting, order entry, deal coordination, and troubleshooting issues related to systems, processes, and customer data. 

This is a great opportunity for someone who enjoys problem-solving, working cross-functionally, and making it easier for others to do their best work. 

Location: This hybrid work role will consider applicants that reside in the Denver, Colorado metro area, or as a remote work role will consider applicants that reside in the continental United States.

Responsibilities: 

• Serve as the primary point of contact for sales inquiries submitted via the Sales Support Desk (email, phone call, chat, etc.). 

• Triage, prioritize, and resolve support requests related to quoting, pricing, order entry, contracts, and sales tools. 

• Escalate complex requests to the appropriate teams (Sales Operations, Product, Finance, Legal, etc.) and track to resolution. 

• Assist sales reps with building accurate quotes and proposals by using internal systems and tools. 

• Support order creation and submission workflows, ensuring alignment with standard processes and policies. 

• Support sellers in the use of Salesforce, Tranzact, and other sales systems. 

• Troubleshoot common system issues and provide guidance or “how-to” support. 

• Maintain accurate opportunity, account, and contact data in CRM on behalf of sales when needed. 

• Identify recurring issues, process gaps, and training opportunities based on support desk trends. 

• Document common questions and solutions, contributing to knowledge base articles, job aids, and quick reference guides. 

• Provide feedback to Sales Enablement on where processes, tools, or training can be improved to reduce friction for sellers. 

• Communicate clearly and proactively with requestors regarding status, next steps, and resolution timelines. 

• Participate in regular team huddles and calibration sessions to align on priorities and best practices. 

Qualifications 

• Minimum of two (2) years of experience in sales support, customer support, sales operations, or a related administrative/coordination role. 

• Strong organizational skills with the ability to manage multiple requests and priorities simultaneously. 

• High attention to detail and accuracy, especially with data entry, pricing, and documentation. 

• Comfortable working in CRM and other business systems (Salesforce or similar strongly preferred). 

• Excellent written and verbal communication skills. 

• Proven ability to work cross-functionally and build positive relationships with internal stakeholders. 

• Communication:  Ability to communicate effectively both internally and externally when needed 

• Customer (Seller) Focus: Treat internal sales teams as key customers; responsive and solutions oriented. 

• Problem Solving: Ability to diagnose issues, ask good questions, and identify practical solutions. 

• Process Discipline: Follows defined processes while also recognizing when an exception or escalation is needed. 

• Ownership & Accountability: Takes responsibility for seeing requests through to resolution. 

• Learning Agility: Quickly learns new systems, processes, products, and can adapt in a changing environment. 

Estimated Base Pay Range: $18.26 -$28.12 USD/hour.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.