Account Executive at RedShelf

| Chicago
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Founded in 2012 and recently named one of the nation’s fastest-growing private businesses by Inc. Magazine, RedShelf is a Chicago-based EdTech company helping to make education both more affordable and more effective through the use of digital instructional resources. Partnering with more than 400 publishers and 1,900 campuses nationwide, we provide leading-edge digital course materials and an end-to-end Content Delivery System for effortlessly distributing those materials. 

Job Summary:
 

The Account Executive, Campus Sales is a mission-critical component of the RedShelf customer experience. RedShelf Account Executives are the post-sale “owners” of customer success and are responsible for our campus client’s experience with RedShelf. As such, the Account Executive ensures that new customers are smoothly on-boarded through effective implementation planning, technical integrations, and exceptional communication. Post-implementation, the Account Executive is responsible for optimizing workflows, advising clients on best practices, and identifying opportunities for expanding our presence within assigned accounts.


Duties & Responsibilities: 

  • Closely collaborates with RedShelf colleagues - particularly Regional Sales Managers and Content Managers - in a relentless pursuit to serve our institutional customers and student end users.
  • Responsible for the efficient and successful maintenance of post-sale campus relationships and workflows to ensure a frictionless experience for RedShelf’s end users
  • Manages technical integrations with multiple campus stakeholders
  • Trains and supports relevant stakeholders in using new and existing products, tools, and resources
  • Works cross-functionally with internal and external teams to facilitate enhancements and provide actionable feedback regarding communications, tools, capabilities, processes, and product lines
  • Works in close partnership with the Regional Sales Manager to ensure smooth workflow handoffs and align client expectations with RedShelf resources to set the campus up for success
  • Works in partnership with Content Managers to ensure deadlines are met with high quality deliverables. 
  • Keeps clients informed of new RedShelf product and feature launches, and trains and supports stakeholders in using new products
  • Identifies and grooms opportunities for organic growth in partnership with Regional Sales Managers

Requirements:

  • Bachelor's degree
  • Proficient in Microsoft Office and/or Google Suite applications with a concentration on spreadsheet skills
  • Excellent written and verbal communication skills in both internal and customer-facing settings
  • Experience in developing and leading projects independently with little to no direction
  • Capable of balancing multiple priorities and deadlines while being adaptable to the changing needs of the business

Other Desirable Skills/Experience:

  • 1 - 3 years’ experience in a related role
  • Project experience in a fast-paced, high-stakes, deadline-driven environment is ideal
  • Knowledge and appreciation of the advances in higher educational software, course materials, and digital publishing is a plus
  • Background and/or experience in educational technology and/or publishing
  • Process and/or workflow development and optimization experience 
  • Experience using CRM and project management software tools
  • Ideal candidate is self-sufficient and highly motivated, self-directed and possesses high energy and a passion for RedShelf

Why RedShelf?

RedShelf prides itself on maintaining an informal but fast-moving, hard-working, entrepreneurial culture. Our team members are smart, innovative, and passionate about improving education through digital technology.

We offer the best of both worlds: the energy and opportunity of a rapidly-growing organization, coupled with the stability of an extensive client base, strong financial backing, and proven track record of success. In addition to a forward-thinking environment with ample opportunity for professional and personal growth, our team members enjoy competitive compensation and benefit packages.

RedShelf is an Equal Opportunity Employer. Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of RedShelf are encouraged to apply.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • DjangoFrameworks
    • Ember.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • CraftCMS
    • BaseCRM
    • MailChimpEmail

Location

Beautiful and convenient River North office located minutes from Magnificent Mile and the Loop with one of the best rooftops in the neighborhood.
"Education is everything": RedShelf makes it more accessible and affordable
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An Insider's view of RedShelf

What are some social events your company does?

Our development team gets together outside the office once per quarter with things like bowling nights, baseball games and water taxi trips to Chinatown. I try to host dinner parties every few months -- sometimes just for my immediate team, and sometimes a cross-team dinner to mix things up. Hoping for a company-wide Segway tour sometime soon!

Howie

Senior Front-End Software Engineer

What projects are you most excited about?

I’ve been working on our Content Delivery System and have had the opportunity to work with stakeholders I wouldn’t normally interact with. The new system is a completely new set of workflows that we had to take a unique approach to developing, so it’s been a perfect combination of cool and challenging.

Clayton

Full Stack Engineer

How has your career grown since starting at the company?

In many companies, the accounting team rarely interacts with teams outside of their function. At RedShelf, I've had the opportunity to collaborate with the sales, product, development, publishing, and customer experience teams on a daily basis. By collaborating across teams, I've gained invaluable experience outside of my sole job function.

Megan

Billing Manager

How do you empower your team to be more creative?

It's critical that you encourage an environment of experimentation. People should never be punished for taking risks or making mistakes as long as they're learning and growing. As a product-focused company, the creativity for new ideas exists when your team is comfortable with failure and understands that success can be measured by what we learned.

Scott

Chief Technology Officer

How does the company support your career growth?

Working at Redshelf gives me the opportunity to have a big impact on the products we deliver. No one here is just a 'cog in the machine' and I always feel challenged yet supported by my teammates and leadership.

Marielle

Full Stack Developer

What are RedShelf Perks + Benefits

RedShelf Benefits Overview

On top of our competitive compensation package that includes company stock options, we offer an engaging office culture with frequent onsite and offsite events including intramural sports, happy hours, and more!

Culture
Volunteer in local community
Bernie's Book Club Volunteering, Earth Day Activities, Toys for Tots, etc.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Designed hiring policy to ensure a diversity candidate pool for departmental interviews and hiring practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
RedShelf employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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