Evive people are game-changers.
Evive was founded by two people who wanted to challenge the status quo...and did. Since 2007, that spirit has defined our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of #benefitslove. Are you one of us?
We’re looking for an outgoing Account Manager. Is it you?
You will act as an advocate for customers and work with internal teams to ensure their needs are understood and satisfied. You will be responsible for timely and successful delivery of customer needs, reporting back on issues, collecting and analyzing data, and improving the overall customer experience. You love building long-lasting, mutually beneficial relationships with customers, and will always strive to find Evive products that best fit the customers organization. As the Account Manager, you will have exceptional communication, technology, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport and maintain a favorable relationship with customers.
Here’s what an Account Manager does at Evive (for people who like bullet lists):
- Drive the delivery of Evive solutions, features and communications specific to assigned client accounts.
- Collaborate with Customer Success Partners to develop a client roadmap that determines key objectives, milestones, and timelines based on customer goals and needs.
- Serve as the primary operational point of contact for the client.
- Provide support to the Customer Success Partner in scheduling , participating in and/or leading status calls, as needed.
- Possess a comprehensive understanding of Evive solutions and their application to customers, including the introduction of new features and enhancements to Evive’s product and service offerings.
- Develop and execute customer communication plans with the goal of driving engagement with Evive solutions and supporting customer’s strategic goals.
- Manage and resolve customer issues, escalating to Customer Support as appropriate, and drive prevention of additional issues through process improvement.
- Serve as the lead operational contact for customer incentive programs and incentive program resets (as applicable), owning the functional documentation, configuration requirements and testing plans.
- Serve as the lead operational contact for annual program resets, owning the functional documentation, configuration requirements and testing plans.
- Provide basic reporting support and ad hoc reporting inquiries to the customers as needed.
- Work cross-functionally with Evive teams to effectively deliver Evive solutions and support customers.
- Monitor customer activity reporting to identify patterns and areas of opportunity to re-engage their populations.
- Build and maintain strong, long-lasting customer relationships.
- Effectively demonstrate Evive’s value proposition with customer stakeholders and operational contacts.
- Responsible for keeping current customers satisfied by delivering exceptional service on a day-to-day basis.
- Travel up to 20% (as appropriate).
- Perform other duties and projects as assigned by your manager.
You bring a lot to the table.
- BA/BS degree in Business Administration or related field or associate degree with 2+ years account management experience .
- Experience in the benefits industry not required, but preferred.
- Proven ability to manage multiple customer accounts at a time, while maintaining sharp attention to detail.
- Strong written and verbal communication skills; must be able to clearly and effectively communicate with team members, customers, and vendor partners.
- Ability to interpret and explain technical concepts and results to functional / non-technical audiences.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability and maturity.
- Ability to prioritize among competing tasks.
- Strong critical thinking and problem-solving skills.
- Excellent time and project management skills.
Evive takes care of its teammates. Here are our current benefits:
- Laid-back office, casual attire—jeans and a t-shirt are always okay!
- Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
- Competitive salaries with annual bonus pay
- Paid Time Off—both for vacation and volunteering
- Paid Sick Time
- Employer-paid medical insurance + subsidized vision, dental, and short-term disability insurance
- Voluntary life and AD&D insurance
- 401(k) with up to 2% company match
- Student loan assistance program
- Employee assistance program
- Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
- Treadmill desks: walk and work!
- Company-sponsored book club
If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive.
Apply now!