Founded by the creator of the YOU DON'T KNOW JACK® game series, The Jellyvision Lab, Inc. creates virtual teachers, advisors, and salespeople who make online learning and decision making delightful.  In all that we do, our goal is to make complex topics simple and boring material interesting, using a combination of great design, unexpectedly funny content, and serious technology.  
 
Of all the virtual people Jellyvision has created, the tallest and least afraid of bears is ALEX® (www.meetalex.com). ALEX helps companies talk their employees through the tricky choices they’ll have to make, like picking a health insurance plan, deciding how much to put in the 401(k), or whether they might want extra life insurance. Our customers love ALEX because ALEX helps their employees figure out what’s best for their personal situations, which, in turn, saves our customers a boat-load of time and money - everybody wins! As we sell more and more of ALEX, we need more and more non-virtual (i.e., real life) people to keep the virtual ones amazing. That’s where you come in.

THAT'S LOVELY, BUT WHAT’S THE JOB?

Jellyvision is looking to capitalize on the momentum that comes with disrupting an industry ripe for change and a big part of that is growing a team of Account Managers, who are charged with delighting and growing current ALEX accounts.  In particular, we're looking to expand our cohort of Associate Customer Success Gurus (Account Managers), who work with Account Managers and Senior Account Managers to cultivate, engage and manage existing and new customers. 

The team’s goal is to:

1. Be helpful. We want clients to be successful in their use of ALEX
2. Sell clients other ALEX products and services that solve their problems
3. Leverage strong client relationships for marketing
4. Uncover deep client insights and communicate them to the broader Jellyvision team (these are often the genesis of the next Jellyvision product)
5. Oh...and be super fun and charming along the way

The role involves client interaction (duh), a key focus on account growth and sales, and the ability to develop and maximize a close working relationship with the Insights analyst team (which is managed under the same VP). We’re a curious, goofy (but in a cool way), hard-working bunch who really like each other. It makes for a fun work day.

SO WHAT WILL I BE DOING ON THIS ALL-STAR TEAM?

A successful Associate Customer Success Guru will:

• Assist, support, and collaborate with account managers to create strategic relationships with clients, with the goal of exclusively managing those accounts for future sales cycles.
• In collaboration with the Account Manager, AAMs will develop pitch decks, schedule customer meetings, track customer requests, manage follow up tasks, review contracts, and coordinate customer meetings with internal teams.
• With guidance and training, successful AAMs will learn to take the lead on customer strategies. That will include, in addition to the above duties, running ALEX demos and pitches with consultative question asking, guiding customers through marketing strategies and analytics analysis, and collaborating with the implementation team to strengthen the customer relationship and other follow ups.
• Ultimately, AAMs who show initiative and confidence as they grow and develop their sales and relationship skills will transition to Account Managers, and will be the sole owner of their sales opportunities. They will be responsible for revenue targets and will actively work to upsell existing customers on Jellyvision’s new technologies and products.

SO WHAT KIND OF FOLKS ARE YOU LOOKING FOR?

We’re looking for folks experienced in dealing directly with clients – ideally B2B clients – who’ve had responsibility for selling and pitching products. Backgrounds that might be a good fit are customer service or project management roles that included responsibilities for renewal or upsell, more traditional sales roles that included responsibility for nurturing the client relationship after the sale, and, of course, account management roles. In any case, you should understand relationship management, and the key factors that help keep customers excited and engaged, and be ready to do so using the fun and delight that characterizes Jellyvision – we like clients to feel like dealing with Jellyvision is as much fun as using one of Jellyvision’s products.

Bonus points if you’ve worked specifically with HR/Corporate Communications accounts or in the SAAS industry. 

In a nutshell, we’re looking for people who are:

• Hardworking and Eager. We need individuals who like to learn and enjoy being busy. Within this role you’ll support and learn from a number of coworkers, and we will need you to be willing to jump in, lend a hand, and take initiative when it comes to new projects, tasks and duties.
• Excitable. This role is about championing the client and chasing the win. You should be a person who gets excited with the “a-ha” moment, excited by the sale, and excited by Jellyvision’s product and place in the market.
• Exceptionally bright. You’ll have to do great research to be the expert on your client accounts and the issues in the industry – a lot of this involves creative problem solving and crafty communication.
• Curious. In this role, you have to be inquisitive and energetic. You’re going to have to take a consultative approach to sales, being insightful and endlessly seeking out the real problems your clients are facing. Know-it-alls need not apply.
• Insightful. All that great client knowledge and question asking? You’re going to have to use it wisely to make the right connections between your clients’ needs, Jellyvision’s products, and their overall Jellyvision experience.
• Discerning. This role walks the fuzzy line connecting customer relationship management and sales. You’re going to have to know when to try to make the sale, and when to hold off because it’s not the right solution for your client.
• Genuine. No one likes a phony. Jellyvision people really care, are really interested, and really want to help people. Don’t be afraid to be you.
• Driven and motivated. This is a role where you’ll be encouraged to do great work by everyone around you, and you need to be up for the challenge. Our amazing team will help make sure you have the tools to ace the job, but ultimately your success will be determined by your hard work and dedication.

Anything else? Yes. We share a commitment to excellence and a desire to work in a comfortable, friendly atmosphere, so we only hire nice, bright, funny people who are willing to work hard.  Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing folks to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin. 

ARE THERE ANY PERKS? Yes, we love perks.

• Competitive pay, stock options and benefits. 401(k) with matching. And we pay 100% of the cost of premiums for medical, dental, vision, disability and life insurance for our employees (as long as you qualify for our tobacco-free discount; if you’re a tobacco user, your medical premiums will be higher than $0). We also cover a really nice chunk of the cost of premiums for spouse/partner/dependent medical, dental and vision insurance.
• Casual dress and a flexible schedule. Come in a sweatshirt, jeans, whatever, like everyone else here.
• Creative work environment. We are lucky to work in a place that is full of intelligent, talented and innovative folks. Although most hours the place is deathly quiet (we're a focused bunch), this is punctuated with hilarious outbursts and general merriment, which makes a nice way to spend the day.
• Free food. Every week, we stock our kitchen with free healthy snack foods, and we have a catered lunch once a week to give people a reason to hang out and eat together.
• Easy transportation. We’re really close to the 'L' and the Halsted (#8) bus (right by the Apple Store and Mega Whole Foods too), and we have a transit FSA that allows you to dedicate pre-tax dollars to public transportation expenses. And a number of our employees like to bike to work, so we also have showers and lockers in the office.
• Did we mention our yoga class? We bring a pro instructor right to the office. Fully subsidized by Jellyvision and fully optional, btw.
• Oh! And we have a massage chair. Not just any massage chair, my friend. It’s the HumanTouch HT 5320 WholeBody™ Massage Chair. Feeling a little stiff? Sit down. Relax. Feel better? Good. Okay, back to work.

INTERESTED? 

Great, we look forward to reading your application - make sure it includes:

• A cover letter that highlights three reasons you think you’d be great for the gig, focusing on how your past work experience has prepared you for this kind of position – or why you think you can rock the job even though you don’t have past work experience that’s perfectly aligned. Writing is key to all that we do, and we weigh cover letters heavily. Like, heavy as a Mack truck.
• Your resume.

You will receive an auto-reply confirming that we've received your application.

If you decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. And we respect that effort by thoughtfully reviewing every complete application and responding one way or the other. But that kind of thoughtful review means that it sometimes takes us awhile to get back to applicants, so please NO PHONE CALLS. The time we spend responding to phone calls and emails inquiring about where we are in the process is time that we could be spending actually moving the process along – so please be patient with us!

Thank you for your interest in Jellyvision!