Customer experience and sales associate

Inhabitr | Chicago

Inhabitr is looking for someone to help build the flexible living company of the future. We are building our core team and looking for a sales-oriented customer experience associate who will help design an elite team to handle all customer inquiries and drive top line sales.

The ideal candidate has an outstanding ability to process and synthesize information, excellent communication skills, and unsung hero leadership style, an OCD style attention to detail, immense patience, and a joy for working with people. We’re looking for passion, we’re looking for grit, and we’re looking for someone that can lead the development of a high performing team and enjoys having direct accountability for generating results.

Requirements:

• Become an internal expert on our customers, users and industry.

• Offer excellent service to customers via email, chat, phone or in person

• Act as the inbound sales leader for the incoming customers and introduce them to our great products and services

• Coordinate end to end logistics for customer orders and manage expectations

• Identify, create, and scale a series of best practices that can be utilized by an offshore team

• Collaborate with off-shore engineering and design team on developing key customer processes that will enhance the customer experience

• Define and track metrics critical to the success of customer experience

• Responsible for gathering and synthesizing data and feedback on customer experience including focus groups and surveys

Qualifications:

• 2-3 years in a customer facing role handling inbound inquiries and customer service requests

• Obsession with attention to detail and exceptional organizational skills

• Passionate communicator using a data driven approach

• Track record of effective collaboration with off-shore engineering and design teams

• Experience building and managing teams