Customer Success Manager at HealthJoy
HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.
Who We Are
We are a close knit Customer Success team passionate about delivering JOY to our customers and creating champions for life.
Our team advises and guides our customers, ensuring they launch successfully, adopt it widely and are continually driving business value from HealthJoy. As a Customer Success Manager on the HealthJoy team, you'll provide our customers with a high level of customer satisfaction through building long-term strategic relationships, provide best-in-class on-boarding and training, and strengthen overall product adoption and engagement.
What You’ll Do
Build strong relationships with our enterprise customers to ensure they feel empowered to use HealthJoy independently, and are seeing value from our product
- Manage customers through the entire lifecycle including onboarding and training new clients, as well as providing technical support to existing
Develop & refine company methodology, process and documentation guidelines related to implementation and ongoing customer success
You’re a teamplayer. Assist with onboarding of additional team members and provide ongoing training and development to create a highly proficient support structure for the Customer Success team
Provide proactive account analysis and identify incremental areas of improvement through NPS scores
Keep up-to-date on the latest patient/customer support technologies and industry trends to aid in our scaling efforts
What You’ll Need
3+ years of account management or customer success type role at a SaaS company
Customer centric. You’re genuinely passionate about helping customers, serving as an advocate for their success
You’re a strong communicator; whether phone, email, in-person, with all audiences (from cross-functional teams to executives)
Proven track record of successfully managing executive relationships
Desire to work in a dynamic, fast-paced, high growth environment
Eager to learn the content used in benefits and healthcare
A strategic thinker with excellent project management skills
Proficient in Google applications and Salesforce
Bachelor’s Degree required
Willing to travel up to 10% of the time
Medical benefits with generous employer contribution to monthly medical premiums
HSA with company contribution
Flexible PTO policy
Laid back work environment
Monthly company sponsored happy hours
Weekly instacart orders
Catered lunches every Friday
HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.