Director of Agency Partnerships

| Chicago
Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides data-driven marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
Are you a strategic thinker who can empathize with others and their challenges? Are you familiar with the agency world and do you have existing relationships with agency contacts? Do you like to travel, present to groups and work with multiple teams to create opportunity and win new clients?
The Director or Agency Partnerships role is a unique opportunity to join a growing team, drive meaningful relationships with agency partners, build opportunity and impact DialogTech’s bottom line. To be successful, you will need the skills of a salesperson, be willing to hunt and build new relationships, while maintaining the mindset of a partnership manager to form long-lasting, beneficial relationships with individuals and organizations.
You will be successful in this role will have the following qualities:
  • 5+ years of outside sales, agency, or related experience
  • High EQ (Emotional Quotient) - When you talk to others you are able to actively listen, hear their concerns (both spoken and unspoken) and understand how to react to engage them
  • Exemplary presentation skills - This position requires frequently speaking to groups of individuals, both internally and externally to evangelize DialogTech’s mission of helping marketers consume and act on the phone calls their marketing efforts are driving
  • Independent and dependable, with excellent time-management skills
  • Strong relationship-building skills, technically minded and goal-driven
  • Proven ability to multitask, prioritize and deliver
  • This is the ideal role for someone who loves technology, travel and engaging with people. It’s an excellent role in which to build your personal and professional portfolio while simultaneously helping our customers, partners, and stakeholders be more impactful at their jobs.
So, what will you be doing?
  • Targeting and establishing relationships with key stakeholders in agency accounts who work with top enterprise accounts (this includes research, prospecting, relationship management and presentation skills)
  • Developing and securing relationships with key agency leaders and executives
  • Working with existing agency partners to identify and expand business opportunity with their client base
  • Identifying opportunities and deliver content for agency presentations, trainings, and webinars
  • Creating and supporting selling scenarios that include disrupting the current competition
  • Working with sales, customer service, product and development teams to identify and tackle issues blocking agency and client performance
  • Securing, managing and increasing output of agency relationships through negotiations and contracts
  • Working closely with director and team to document and understand the ongoing changes in the agency landscape
  • Achieving engagement, opportunity referral, retention and growth goals
  • 40% + travel
Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

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Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How has your career grown since starting at the company?

I initially started off in the sales organization and was always vocal about helping in other areas of the business. I was granted the opportunity to move to the marketing team, where my interest in all things paid search really developed. My management team has been extremely helpful in getting me closer to the next step in my career at DialogTech

Katie

Digital Marketing Manager

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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