Director, Revenue Operations

| Chicago

Why our work matters

The healthcare industry is notoriously difficult to navigate. One third of the over $3 trillion spent on healthcare annually results from this complexity, and more than half of Americans don’t get care because of the price tag. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Since 2014, HealthJoy has been committed to revolutionizing the way people access healthcare. Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!

Your role in our mission

As Director of Revenue Operations, you will play a lead role in maximizing growth and optimizing process for HealthJoy through data-driven decisions. 

Through a combination of strategy, analysis and process optimization, you will work intimately with our Sales, Marketing, Customer Success and Finance teams achieve revenue goals, deliver joy to our customers and provide our management team with key insights. 

As an analytical, scrappy problem-solver, you are a leader with the vision and drive to build our Revenue Operations strategy, but are not afraid to get your hands dirty. You should have experience with and enjoy building operational models and plans, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, Outreach, Pardot). 

The Director of Revenue Operations will report to the President and Co-Founder. 

How you’ll contribute

  • Identify and promote strategies that will accelerate growth and improve retention through team alignment
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and reporting improvements to scale our high-growth business
  • Oversee and optimize our technology stack and train team members on tools, making recommendations on new tools, and facilitating pricing/license discussions with vendors
  • Monitor and drive a high degree of data integrity in Salesforce and other enablement tools, ensuring that we make key business decisions with confidence
  • Develop and lead sales planning and forecasting processes (long-range and fiscal year modeling, quota and capacity setting, territory carve)
  • Build our reporting capabilities and analyze KPIs, identifying opportunities and risks and building strategies that will help us improve

Your background

  • 8+ Years of experience in Revenue/Sales Operations in a high growth B2B SaaS business 
  • Proven record of building sales models, forecasts, compensation plans, and territory planning
  • BA/BS/MS
  • Expertise building out and administering enablement tools such as Salesforce, Pardot, Outreach, Gainsight and Insightsquared
  • Strong leader—action oriented and leads from the front
  • Problem solver that seeks truth from complex data sets
  • Intelligent strategist/big-picture thinker that recognizes the opportunity for revenue growth
  • Self-starter that learns quickly and can navigate a fast-paced environment
  • Builder that enjoys implementing streamlined processes
  • Ability to prioritize & multi-task with exceptional time-management skills
  • Able to work with various stakeholders and solve challenges each individual

HealthJoy perks

  • Medical benefits with generous employer contribution + dental and vision 
  • HSA with annual company contribution
  • 401k
  • Stock options
  • Pre-Taxed Transit 
  • Flexible PTO policy
  • Parental leave
  • Access to the HealthJoy app
  • Quarterly volunteer events
  • Monthly company sponsored happy hours
  • Weekly Instacart orders and catered lunches every Friday

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What's something quirky about your company?

HealthJoy was started in a house in River North that's blocks from our existing office. At one time, we had over 25 employees stuffed in that house. The co-founders lived in the 4th floor and would occasionally cook lunch for the team.

Rick

CMO

What's the biggest problem your team is solving?

As everyone knows, healthcare is overly complicated. People get these amazing health plans but are almost scared to use them. We are trying to make using healthcare as easy as possible. It's like you have an industry insider always accessible right from your mobile phone.

Khem

Director of Product Analysis

How does the company support your career growth?

One of my favorite parts about working at a startup is that there is no playbook-we’re creating new products, processes, and client experiences every day. Our corporate culture values individuals who come to the table with fresh ideas, and we empower team members with the autonomy and resources to execute when there’s a better way of doing things.

Sarina

Director of Customer Success

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Volunteer in local community
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within
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