Remote Software Account Manager
We are growing our Account Management team and are looking for a problem solver with experience in the insurance industry! If that is you, keep reading...
As a Remote Software Account Manager at Snapsheet you produce, nurture, and grow client relationships with top insurance carriers, insurtechs, and TPAs utilizing Snapsheet’s claims software. With your experience in P&C Insurance claims, you understand the unique challenges Snapsheet’s clients face and advocate for the Snapsheet solutions that can make their lives simple.
Equally, you immerse yourself into Snapsheet by completely understanding the capabilities of our products and team. As an Account Manager, you are the glue between our clients & Snapsheet and will be the primary contact for customer issues/questions. As such, you work extremely close with our leaders to make sure we are always providing best-in-class solutions for our clients.
What you will do as an Account Manager
- Own and develop trusted relationships with customers by understanding customer priorities and roadmap
- Track success metrics and review monthly metrics reports with Customers including SLA targets and actuals, volumetric, performance data, major issues, and outages
- Proactively mitigates potential risks internally and externally
- Work closely with service colleagues(S&I, training, and support) on assigned accounts to develop to ensure client success and satisfaction.
- Extract, analyze, and assess client business needs and workflows while making consultative recommendations
- Act as a conduit between customer and product team to communicate customer feature requests and product gaps
- Make recommendations on system configuration to support a client’s business goals and objectives
- Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue
- Work across the firm to drive resolution of identified issues and escalate issues where appropriate
- Provide internal feedback on existing features and contribute to the design of new features.
- Articulate client needs objectives and work across the firm to develop and propose solutions
- Maintain regular contact with key decision-makers and stakeholders to ensure customer’s desired outcomes are well understood, documented, and monitored
Qualifications
- Bachelor's Degree Required
- Strong understanding of p&c claims process
- 3+ years of relevant experience working for or with claim organizations
- B2B Client Services background within the P&C industry
- P&C claims experience
- Ability to work cross-functionally and collaborate with others
- Critical thinker and self-starter
- Excellent communication skills
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