Sales Development Representative

| Chicago

What does Packback do?

Packback exists to awaken and fuel the fearless, relentless curiosity in every student.

We are a social learning platform powered by a proprietary A.I. that college professors use to help their students fall in love with the subject matter, drive personalized learning, and most importantly, quantify and improve critical thinking skills.

 

How will you add value to the team?

You will be an inside sales development representative (titled as a University Outreach Specialist) that solely focuses on outbound prospecting. Our University Outreach Specialists (UOSs) will assist in getting our Packback Question's platform into the hands of professors, which in-turn signs up entire classes on the Packback platform and expands our student reach.

Typical responsibilities include:

  • Setting demonstrations of Packback Questions through phone and email outreach.
  • 100 + dials on a typical day
  • Owning meeting confirmation, email and follow up
  • Reporting progress against daily, weekly, and quarterly goals
  • Strategic planning around growth track in an effort to grow and develop into a Strategy Consultant within a rapidly evolving start-up environment  
  • Collaborating and strategizing with the current Strategy Consultant team to set and advance deals
  • Consistent interaction with key decision-makers and professors at various universities
  • Maintaining Salesforce compliance  
  • Being a lifelong learner - be willing to provide and receive feedback from team members on a regular basis, in a shared effort of furthering our individual and collective sales processes

The intention of this role:

Our intention is for you to become an expert of the Packback purpose and product and build up professor relationships for our Revenue team as a whole. You will be a crucial part of Packback’s growth.

Sales development is repetitive. You will spend your time importing lists, calling and emailing, and scheduling demos for our Strategy Consultants.

Success will be tracked and monitored with the intention of ramping you up to the Strategy Consultant role after 1-2 campaigns (4 to 9 months).

What you won't do:

  • Feel like a number - we empower each other and celebrate the small and the big wins, every day. Every single team member makes a direct impact here.

  • Get bored - we thrive off of curiosity and have fun while we do it

What you bring to the table:

 

  • Proven Sales Ability - 1-4 years of experience, preferably with SaaS technology or in a sales/customer-facing role

  • Hyper-productive mentality

  • Leadership experience - the ability to take ownership, delegate tasks, goal-oriented focus, and mindset

  • Willingness to put in the extra work - through each campaign, there will be periods where it's necessary to work more than a 40-hour work-week

  • Love to seek out and provide feedback - we put a high emphasis on sharing knowledge and failing forward

  • Managing prospects - experience with prospecting, cold calling, tracking, and email outreach strategies

  • Strong Communication Skills - excellent verbal and written communication ability

  • Passion toward the betterment of education 

  • Growth mindset with a strong internal locus of control 

  • Values fit - the individual must be aligned with all of our company values, but especially as it relates to:

    • We are fearlessly curious.

    • We are radically kind.

    • We do what we say we will do.

    • We never stop moving forward (no matter how small the step)

    • We earn leadership through humility, optimism, and ownership.

    • We employ an investor’s mindset.

What you will enjoy:

  • Convenient Loop office (Jackson & Michigan) close to CTA lines, Metra, and paid parking lots

  • 6 weeks fully paid, gender non-specific extended leave policy (for either parent welcoming a new child through birth or adoption, or to care for a family member in need)

  • Health insurance through BCBS of IL (we cover $250 a month per individual employee!), option for dental, vision, and life

  • Short-term disability insurance

  • Flexible vacation policy with a minimum of 10 days recommended

  • Competitive salaries and room for professional growth. This role starts at a $40,000 base with monthly bonuses with $50,000 OTE, with potential for promotion to Account Executive, with OTE in the range of $65k-$75k, after as early as 6 weeks of high performance

  • Values-driven culture that encourages transparency and open communication

  • Biannual paid company offsite retreats and outings

  • Access to creative and educational events hosted at the Packback office

  • Super casual dress code

  • Our office pup, Pepper!

    • Note:  She is a registered emotional support dog and has become part of our team.  With that, we want to respect any and all pet allergies. If you do have dog allergies please let us know right away and we will be sure to put a solution in place.

 

Our commitment to diversity:

Working in the Education Technology space, Packback believes it is an ethical necessity for us to work to build a diverse and inclusive team, to help us better consider the needs of our diverse audience of students with a wide range of educational backgrounds and educational needs.

 

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

55 E Jackson Blvd, Chicago, IL 60604

An Insider's view of Packback

What’s the vibe like in the office?

I am excited to come to work every morning, not only because my role is meaningful and dynamic, but also because my days are filled with the high energy of my coworkers and kisses from our office pooch, Pepper! The Packback office is fueled by a team of passionate, curious, and supportive individuals that both motivate and celebrate one another.

Aria

University Outreach Specialist

What's the biggest problem your team is solving?

We are constantly trying to figure out how to ask more impactful questions. As a company focused around curiosity and discussion, we strive to understand professors' needs and help consult in the best way possible. We analyze data, find the gaps, and question our way to the root of the problem. We are fearlessly curious.

Blair

Experience Manager

How does the company support your career growth?

Packback supports my career growth by allowing me opportunities to share my ideas and actually implement them. Instead of just feeling "heard," working at Packback makes me feel like I'm contributing to building an amazing company. The professional development opportunities at Packback make it not just a job, but a place dedicated to my growth.

Meghedi

Strategy Consultant

How does your team reward individual success?

There are numerous avenues in which Packback rewards individual success. The options range from friends publicly sharing your success stories at the company-wide meetings to ringing a large bell bolted to the wall to celebrate your biggest steps forward. Results never go unnoticed and are ALWAYS rewarded!

Wilson

Strategy Consultant

What are Packback Perks + Benefits

Packback Benefits Overview

Benefits:

A culture that you can be proud to build: We work hard at building a culture of curiosity and continuous learning at Packback, where every voice matters and can make an enormous impact on the business.

A company that invests in you and your family: Packback offers 6 weeks fully paid, gender non-specific extended leave policy (for either parent welcoming a new child through birth or adoption, to care for a family member in need, or for bereavement).

Benefits for your health and well-being: Health insurance; option for dental, vision, and life; Short-term disability insurance. We do cover $250/month of the costs associated with health insurance.

Office & Location: We have a lovely, comfy office located conveniently in South Loop, close to CTA lines, Metra, and affordable paid parking lots.

Flexible 'Unlimited' Vacation Policy: Packback offers a flexible vacation policy, with a minimum of 10 vacation days recommended. We know that "unlimited" vacations can sometimes feel like a minefield to take advantage of; we really want our employees to take time for travel, discovery, and self-care.

Other benefits of being a part of the Packback team:

Biannual paid company offsite retreats and outings (that are actually fun!).
Access to creative and educational events hosted at the Packback office
Super casual dress code
Commuter Benefits
401k
Company laptop
Our office pup, Pepper!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Packback hosts a variety of team outings monthly, quarterly and annually.
Stocked Kitchen
Happy Hours
Happy hours are hosted once per month usually at our office or on outside venue.
Professional Development Benefits
Job Training & Conferences
Packback offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Packback hosts weekly, monthly, and quarterly lunch and learns geared toward the growth and development of our team and networking purposes.
Cross functional training encouraged
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