About Vibes

We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Discover, Home Depot, PetSmart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.

Over the last year, we have experienced unprecedented growth, including 4 consecutive quarters of 100%+ bookings increase.  We’re in a market that is growing rapidly and are scaling our team by more than double.  We’re a team of A-players who have continually demonstrated the ability to successfully grow and scale companies.

Job Summary

We are currently seeking an analytical and detail-oriented Salesforce.com Administrator with a track record of delivering results in a fast-paced environment to join our Revenue Team.  This person will collaborate with our entire Go To Market Team – Sales, Customer Success, Partners, and Marketing to drive technology strategy, develop and implement scalable processes, and instill SFDC excellence that will ultimately drive Revenue growth. There will be an emphasis on the administration of not just Salesforce.com, but also other key tools in our Revenue technology stack.  In addition to being highly adept at technology administration, the ideal candidate has demonstrated excellence in the functions of Revenue Operations and Analytics.  We’re looking for someone who is not only able to produce a dashboard that summarizes pipeline information but is also able to articulate trends and take action. 

Vibes is a pioneer and leader in the mobile engagement industry, and we are looking for highly intelligent self-driven professional competitors to help us lead the way in developing new sales opportunities!  In 2019, Vibes was named a Gartner Magic Quadrant Leader in the Mobile Marketing Platforms.

This position will report directly to VP, Revenue Operations.  While we prefer candidates located in Chicago, we are open to remote work for the right candidate.

Responsibilities:

Salesforce.com Administration

• Provide strategic direction for our Salesforce system (and related sales tools) and work with other stakeholders to establish, document and implement best practices with regards to system configuration, development, testing, maintenance, and data integrity
• Administration of our Salesforce system including customizing profiles, roles, security settings, sharing rules, custom applications, flows, processes, dashboards, etc.
• Work with end users to provide best practices and tips on Salesforce usage (and other related sales tools) including training, documentation and support as necessary
• Research additional functionality that would enhance our business capabilities
• Organize, report, track and update Sales pipeline activity utilizing Salesforce
• Prepare sales performance reports and related communication, including bi-weekly Sales team updates and monthly board slides
• Support RFP response preparation and maintain RFP repository and related process documentation
• Additional administrative support for Sales team members as needed

Revenue Technology Administration

• Own the strategic selection, implementation, and management of tooling that makes a Revenue organization scaling to over 9 figures in revenue
• Maintain license compliance and be proactive in identifying potential need for more technology
• Maintain organization and discipline in distribution lists, Slack channels, and SharePoint

Revenue Operations Analyst

• Work with Sales leaders to provide them with insight needed to close more deals, faster
• Perform analyses that help drive GTM strategy; identify trends in markets, sales cycles, deals, and product usage that enable better decision making
• Partner with the VP RevOps to build out a world-class Operations function
• Assist in keeping the trains running on time as we grow through disciplined data extraction as part of a weekly operating cadence
• Define, measure, and adjust key KPIs for the Revenue Organization

Requirements & Qualifications:

• 3+ years Salesforce.com & Marketo experience
• 2+ years in a Marketing and/or Sales operations environment
• Salesforce Admin 201 Certification a plus
• Previous sales, sales coordination and/or administrative support experience required
• Superior MS Office skills (Word, Excel, PowerPoint and Outlook) with a specific emphasis on MS Excel
• Understanding of SaaS and the financial principles that drive the industry
• Previous hands-on experience and proficiency with with Salesforce, Marketo or similar sales and marketing management tools required, certification with these tools is preferred
• Knowledge of sales and marketing processes; in-depth knowledge of CRM strategy and systems
• Experience with BI tools such as Tableau or Power BI is preferred
• Comfortable with problem solving and making recommendations to improve current usage of software
• Ability to provide 1:1 and group training on the correct use an implementation of Salesforce
• Professional, reliable, driven and results-oriented
• Strong communication, project management and critical thinking skills
• Strong attention to detail and ability to complete large volumes of work efficiently and effectively
• Motivated self-started, detail-oriented and enthusiastic; able to work both independently and in a team environment
• Able to develop strong interpersonal relationships among cross-functional groups and throughout various levels of management
• Must be nimble and able to adapt to evolving project definitions and requirements
• Must be able to generate sensible, realistic, practical solutions to problems

Our Core Values:

• Respect, honesty, and integrity for all stakeholders     
• Always be learning
• Relentless focus on the customer                               
• Never be satisfied
• Create value                                                               
• Seek accountability and ownership

Vibes offers rich traditional benefits including medical, dental, vision, life and pet insurance.  We have a competitive 401K program, generous paid time off, internal and external training opportunities and much more!  

From the hiring manager:

We’re at an inflection point in the industry and the best way to capitalize is by adding A-players to the team.  The opportunity to grow at Vibes spans well beyond this role.  Depending on skills and interest this person has clear paths into Ops Management, IT, Marketing Ops, Strategy, and Analytics. I am specifically looking for an ambitious individual who has a track record of Salesforce.com excellence and has also demonstrated abilities in the area of Revenue Strategy, Operations, and Analytics. This will be a high visibility role with regular access to senior leadership.

Vibes Media is an equal opportunity employer that encourages and fosters diversity in the workplace.  We offer a career building experience in a fast-paced organization and industry.

Please apply online at www.vibes.com/careers