Strategic Account Manager

| Chicago
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We are dscout. At our core, we are People Nerds. We empower our customers to meet the people who matter to them in the moments that matter most. Customer-obsessed companies and agencies like Salesforce, Sonos, Groupon, and Best Buy use dscout to build better products and services because of people like you. We are building a smart and driven team, and we would love for you to join us.

We are looking for an Account Manager for our Sales Team. As an Account Manager, you will be working directly with our customers to ensure they are getting the most out of our software by driving impact and developing strong relationships between your customers and dscout. This role will focus on revenue retention and growth within your book of business by demonstrating value via your product expertise and understanding of use cases. 
 

What you will do (let’s call them Responsibilities):

  • Grow strategic relationships with our most valuable customers by upselling and cross-selling dscout products and services. Partner with our customer success, and product teams to deliver great product experiences.
  • Deeply understand customer goals and help them meet their objectives by providing strategic recommendations on our platform’s best practices, use cases, and organizational workflow.
  • Develop onboarding plans, lead and facilitate kick-off sessions, and appropriately set and manage support and delivery expectations.
  • Create and deliver programs and tactics that will lead to increased impact on revenue.
  • Engage with key influencers and decision makers across different teams within the customer’s organization, focusing on growth becoming their trusted advisor and consultant.
  • Conduct business process reviews and goal-setting meetings.
     

What you need to have (let’s call them Desired Skills and Background):

  • Minimum 5+ years working in an account management role. 
  • Minimum 3+ years working for Software as a Service company. (SaaS) 
  • Minimum 3+ years in quota carrying role. 
  • Amazing written communication, verbal communication, and presentation skills with internal and external teams. 
  • Detail oriented. You have a keen eye for detail and care deeply about consistency.
     

What is nice to have (let’s call them Additional Skills): 

  • Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
  • You love to lead meetings and influence others. You know your audience and can communicate effectively while translating technical ideas to non-technical people and inspire people to try new things.
  • Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
  • You are able meet and organize around with many moving parts, appropriately set and manage expectations and still have fun along the way.
  • You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products
  • Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
  • A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal.
  • Experience working in a software company that also offers professional services.
     

Note: As a result of COVID-19, the dscout team has decided to work remotely for the time being. However, we are now interviewing, hiring, and onboarding remotely for all open roles! While our office is temporarily open for teammates who feel comfortable coming in, no current or future employees will be required to come back into our office until (at least) July of 2021.
 

What will you get?

Here at dscout, we are a team of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we are looking for team members who align with that belief. We are proud of what dscout is today and we are excited to build our future with you. 

In addition to joining a smart and passionate team, you will get:

  • A strong compensation package with bonus structure. Your success is tied to company success. We are all in this together.
  • An incredible set of core benefits as well as a 401k with match, solid PTO policy, and generous company holidays. We are committed to supporting our team. 
  • Exposure to the inner workings of a growing company, including open, transparent communication within our team. You will know what is happening and why it matters.
  • An education stipend. We are committed to helping build your future.
  • A beautiful workspace along the Chicago Riverwalk, that is temporarily open for teammates who feel comfortable coming in and working from there. Read more about our new office space here!

dscout is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
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    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • TrelloManagement

Location

Our office is in the northwest corner of Chicago's bustling Loop neighborhood, right along the Chicago Riverwalk. Entertainment is just steps away!

An Insider's view of dscout

What's something quirky about your company?

dscout hosts monthly ‘Tuesday Teas’ where a teammate leads a discussion about a topic they are passionate about. Last month an engineer led a talk on the French Revolution, and earlier a lead researcher spoke about brewing beer... It's a fun way to learn about our peers and about something we may have never thought to learn more about!

Kyli Herzberg

Director, Customer Success

What projects are you most excited about?

dscout is full of passionate and curious people, so projects that require true cross-company collaboration are my favorite. Recently, this included a research project to inform changes around how we capture gender-identity in the participant profile of our app. This work involved almost every department, so it 
felt like a true team effort.

Jess Mons

Director, Business Intelligence

What does career growth look like on your team?

Career growth can be such a personal journey! dscout provides a clearly defined growth path for how people may progress on the team, while also supporting growth consistently by providing opportunities and responsibilities that challenge and develop each team member’s skillset in new ways.

Stefani Bachetti

Director, Studio

What unique initiatives do you have that encourage innovation?

dscout takes innovation into the way we operate. We’re transparent with information and challenges. We create goals top-down and bottom-up, giving direction on where to focus and how to succeed. We value metrics, but we aren’t beholden to them. We want you to brainstorm ideas, debate strategy and, more than anything, get inspired by our customers.

Michael Winnick

CEO

How do you collaborate with other teams in the company?

Collaboration is a core value at dscout. We openly encourage collaboration through larger company strategic initiatives down to smaller cross-functional initiatives. Whether it's formal meetings with Sales and Customer Success, or collaborating through tools like Slack or GSuite. I've always found that everyone is open to chat and share feedback.

Zoei Benzon

Marketing Manager - Events

What are dscout Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
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