Strategic Account Manager

| Chicago

Description

Position at The Jellyvision Lab

 

Jellyvision is hiring Strategic Account Managers

Company Overview

We at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that makes tricky decisions—like choosing and using employee benefits—easier and more enjoyable. The success of ALEX has exceeded our wildest work-related dreams, which is why we need talented Strategic Account Managers to help us.

Your Impact

Jellyvision is looking to capitalize on the momentum that comes with disrupting an industry ripe for change and a big part of that is growing a team of Account Managers who are charged with delighting and growing current ALEX® accounts. The team’s goal is to:

  1. Help customers be successful in their use of ALEX®
  2. Sell customers other ALEX® products and services that solve their problems
  3. Leverage strong customer relationships for marketing
  4. Effectively communicate customer insights to the broader team at Jellyvision
  5. Oh…and be super fun and charming along the way.

The role involves a lot of customer interaction, a key focus on account growth and sales, and the ability to develop and maximize a close working relationship with the Insights analyst team (which is managed under the same VP). We’re a curious, goofy (but in a cool way), hard-working bunch who really like each other. It makes for a fun work day.

Responsibilities

A successful Strategic Account Manager would:

  • Actively sell the customer on Jellyvision’s new technologies and products – executing a strong sales process complete with pre-research, consultative question asking, pitches, and follow-ups
  • Support key customer accounts through the sale of custom services, working with our project management and services team to appropriately scope and execute the project
  • Help the account team design and iterate the system for customer touchpoints throughout their journey with ALEX®, managing the handoff from sales and the integration with the marketing and implementation teams
  • Answer customer questions (via phone and email) with a deft mix of charm and hard-core competence
  • Travel occasionally to visit customers onsite

Experience & Skills

We’re looking for awesome, experienced account managers, super comfortable with selling into (often large) corporate accounts and working with sales quotas. Bonus points if you’ve worked specifically with HR/Corporate Communications accounts or in the SaaS industry.

In a nutshell, we’re looking for people who are:

  • Excitable. This role is about championing the customer and chasing the win. You should be a person who gets excited with the “a-ha” moment, excited by the sale, and excited by Jellyvision’s product and place in the market.
  • Bright. You’ll have to do great research to be the expert on your customer accounts and the issues in the industry – a lot of this involves creative problem solving and crafty communication.
  • Curious. In this role, you have to be inquisitive and energetic. You’re going to have to take a consultative approach to sales, being insightful and endlessly seeking out the real problems your customers are facing. Know-it-alls need not apply.
  • Insightful. All that great customer knowledge and question asking? You’re going to have to use it wisely to make the right connections between your customers’ needs, Jellyvision’s products, and their overall Jellyvision experience.
  • Discerning. This role walks the fuzzy line connecting customer relationship management and sales. You’re going to have to know when to try to make the sale, and when to hold off because it’s not the right solution for your customer.
  • Genuine. No one likes a phony. Jellyvision people really care, are really interested, and really want to help people. Don’t be afraid to be you.
  • Driven and motivated. This is a role where you’ll be encouraged to do great work by everyone around you, and you need to be up for the challenge. Our amazing team will help make sure you have the tools to ace the job, but ultimately your success will be determined by your hard work and dedication.
  • Confident, not cocky. At the end of the day, we’re a humble crew. You’ve got to have personality (wit and Jellyvision charm) inserted into all of your customer communications, but still have the gravitas to close a sale with the big-wigs.
  • Team player. We foster a collaborative environment and encourage team members to be helpful. Be proactive with learning from your peers but also be confident to share your experiences and knowledge with the team.
  • Hardworking and Eager. We need individuals who like to learn and enjoy being busy, and are willing to jump in, lend a hand, and overall take initiative when it comes to new projects, tasks and duties.

Anything else?

Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our yard is the Chicago River and our porch is the Chicago Skyline. Nuff said.

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

Jellyvision is a place where I truly feel like leadership wants me to be healthy/happy. They really show me they want you to have a work/life balance. The company does everything they can to avoid unwarranted stress with unlimited PTO, flexible Working From Home, emails reminding me to take care of myself, and ways to get help from my teammates.

Drew

Implementation Expert

What's the biggest problem your team is solving?

The Product team works with other teams to balance customer needs/user wants in a way that educates, promotes good decision-making and drives sales. We're trying to find that balance by listening to our internal/external stakeholders, considering company goals and making decisions that positively impact business, our customers and their employees.

Niral

Lead Product Manager

How does the company support your career growth?

At Jellyvision, you don’t just hear from your manager when you’ve done something wrong. Jellyvision is big on positive feedback and celebrating success. In my experience, management has been great at helping me identify what my strengths are and pointing me in that direction as I progress here.

Hope

Senior Business Development Specialist

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

VP of Implementation

What projects are you most excited about?

I’m in love with our primary product ALEX because it has real impact on people including some of my own family members! Our product helps users to smartly choose their benefits in an easy-to-understand and friendly way. Also, we are always coming up with new ideas and better versions of our products. Jellyvision is always on the go!

Miguel

Software Engineer

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

* Competitive pay, 401(k) with matching and benefits. We pay 100% of the cost of premiums for medical, dental, vision, disability and life insurance for our employees (as long as you qualify for our tobacco-free discount; if you’re a tobacco user, your medical premiums will be higher than $0). We also cover a really nice chunk of the cost of premiums for spouse/dependent medical, dental and vision insurance.

* Casual dress and a flexible schedule. Come in a sweatshirt, jeans, whatever, like everyone else here.
Creative work environment. We are lucky to work in a place that is full of intelligent, talented and innovative folks. Although most hours the place is deathly quiet (we're a focused bunch), this is punctuated with hilarious outbursts and general merriment, which makes a nice way to spend the day.

* Free food. Every week, we stock our kitchen with free healthy snack foods, and we have a catered lunch every other week to give people a reason to hang out and eat together.

* Easy transportation and lots of love for folks who bike to work. We’re really close to the North/Clybourn red line stop and the Halsted (#8) bus (right by the Apple Store and Mega Whole Foods too), and we have a transit FSA that allows you to dedicate pre-tax dollars to public transportation expenses. A number of our employees like to bike to work, so we also have bike storage, showers and lockers in the office. And for those without their own bike in the city, we offer free divvy memberships – complete with Jellyvision bike helmets you can borrow from the office.

* Did we mention our yoga and meditation classes? We bring a pro instructor right to the office. Fully subsidized by Jellyvision and fully optional, btw.

* Oh! And we have a massage chair. Not just any massage chair, my friend. It’s the Renew 2 Zero-Gravity Massage Chair by Brookstone®. Feeling a little stiff? Sit down. Relax. Feel better? Good. Okay, back to work.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
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