About Vibes

We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, mobile wallet, app inbox, and mobile web campaigns — all through a single interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Discover, Home Depot, PetSmart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.

Over the last year, we have experienced unprecedented growth, including 4 consecutive quarters of 100%+ Bookings increase.  We’re in a market that is growing rapidly and are scaling our team by more than double.  We’re a team of A players who have continually demonstrated the ability to successfully grow and build standout companies.

Job Summary

Vibes is looking for a strong problem solver with high technical ability to serve as a Technical Account Manager. This person will provide thought leadership on how our customers maximize their mobile engagement strategies using the Vibes platform. The goal of the Technical Account Manager is to guide them towards best-in-class mobile engagement execution and optimize our solutions. The Technical Account Manager will report directly to our Director, Mobile Engagement Services.
The ideal candidate has a proven track record in SaaS, working with innovative technology and partnering with enterprise customers on executing their technical mobile programs and integrations with ease and strong customer relationship building skills.

Primary Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Serve as a technical subject matter expert on Vibes’s architecture and platform
• Partner closely with the customer account team (Customer Success Manager) to drive and strengthen the customer relationship
• Be the primary point of contact to drive complex technical escalations towards timely resolution
• Provide technical consultations for architecture integration and optimization
• Manage technical feature requests and requirements that are key to the customer’s success and process workflow
• Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Vibe’s platform to address their business needs in partnership with the Customer Success Manager.
• Ensure Vibes meets or exceeds customer expectations on both deliverable milestones and quality of deliverable itself
• Interface with Vibes’ Product and Engineering teams as our internal and external customer advocate to shape our product roadmap

Qualifications

Experience

• Minimum of 8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture.
• Experience with project management and technology implementation
• You have demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation or Analytics
• Large scale implementation experience with complex solutions environments.
• Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Experience presenting strategic business proposals to senior leaders and/or executives
• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirement into technical features that meet the desired consumer experience/journey
• You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
• Skilled in advising customers in product best practices and optimal technical solutions
• Experience with Marketing Clouds, CDP’s, POS, Loyalty providers and other digital/mobile ecosystems
• Experience with Looker, Salesforce, JIRA

Our Core Values:

• Respect, honesty, and integrity for all stakeholders     
• Always be learning
• Relentless focus on the customer                               
• Never be satisfied
• Create value                                                               
• Seek accountability and ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace.  We offer a career building experience in a fast paced organization and industry.