Underwriting Consultant/Account Manager - Warranty

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Underwriting Consultant - Account Mgmt (Warranty & Alt Risks)
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Position Summary
The Underwriting Consultant is responsible for managing a portfolio of warranty clients to achieve revenue, profitability, new programs, and renewal goals. The Consultant will use technical, sales and analytical skills to provide insurance solutions that help CNA's customers manage risk and grow profitably while also working collaboratively with the Warranty team to evaluate and implement new programs. The open position is located in Chicago reporting to the Underwriting Director.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Develops and maintains relationships with existing key clients and partners including distribution partners, third party administrators, manufacturers and retailers
  • Responsible for all aspects of assigned domestic and international account portfolio including account execution and results, cultivating new and existing client and broker relationships, and renewal negotiations
  • Ownership of key client account related processes and client specific account relationships
  • Drives new opportunities for organic growth by analyzing deal and underwriting requirements, assessing risk, and collaborating with technical underwriting and actuarial team members on recommendations and analyses
  • Proactively identifies cross-sell opportunities and partners with other business units to deliver comprehensive insurance solutions for the customer
  • Liaison with marketing and corporate communications team to effectively develop and execute the business unit's strategy for external marketing and communications
  • Demonstrates technical underwriting skills through strategic, thorough account reviews and file documentation
  • Prepares and analyzes information on adverse underwriting decisions, rate appeals, and underwriting requirements for client portfolio accounts


Knowledge, Skills and Abilities

  • Strong analytic, decision making and leadership skills
  • Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment
  • Adept at cultivating strong relationships with client base
  • Ability to uncover customer needs, position specific solutions, handle objections and implement changes
  • Proficiency to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects
  • Excellent oral and written communication skills
  • Proven organizational, negotiation and project management skills
  • Strong collaboration, coaching, and mentoring skills
  • Must be able to travel 25% of time (domestic and international)


Education & Experience
Bachelor's degree or equivalent. Master's degree and/or professional designation strongly preferred.

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Technology we use

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Location

Located in the heart of the loop, CNA’s headquarters are at 151 N Franklin. With close proximity to both L and Metra stations.

An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How does the company support your career growth?

Throughout my five-year career, I’ve seen CNA value creating thinking and continuous learning. My managers actively encourage me to pursue rewarding professional development opportunities. Those opportunities have had a direct impact on my career growth. At CNA, the opportunities are endless and your career aspirations matter.

Alaina Cole

Underwritting Specialist

What unique initiatives do you have that encourage innovation?

We have an Innovation program and team that designs processes to encourage creative thinking and capture ideas across CNA. In addition to collaborating with and learning from world-class technology partners, we also host events such as our Innovation Summit and Hackathon, which bring winning competition ideas to life in real products and services.

Keith Zhang

Architecture Consulting Director

What's the biggest problem your team is solving?

A primary focus of my team is reducing the time-to-market associated with machine learning models. By leveraging cutting-edge cloud services and streamlining processes, we’re enhancing the model development lifecycle. That enhancement allows us to use efficient, effective predictive analytics when making business decisions.

Ryan Gulden

Senior AI/ML Engineer

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available

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