Salesforce Administrator

Your Responsibilities:

• Executes on all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Performs Salesforce configuration changes, including (but not limited to): Flow, Workflow rules (retired), Process Builder (retired), assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Configures and optimizes Agentforce Agents, defining Topics, Actions, and Instructions to automate business tasks while ensuring accurate intent detection
• Designs and maintains Prompt Templates within Prompt Builder to ground AI responses in Salesforce data
• Adapts existing Flows and builds new autolaunched Flows to serve as "Actions" for Agentforce logic
• Manages sandbox environments & scratch orgs
• Identifies and gathers requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identifies unused or underutilized platform features
• Assists with platform roadmap and defines priorities via liaising with stakeholders
• Owns the communication of any platform changes to end users and stakeholders
• Performs data management to improve Salesforce data quality, implementing rules and automation as needed
• Conducts proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Monitors and improves user adoption
• Trains new and ongoing users
• Creates and updates technical documentation
• Works with integrated applications including but not limited to Maxio, DocuSign, Custom CPQ, Custom Apps, E-Store (WordPress), Zapier, HubSpot etc.

Qualifications:

• Bachelor’s degree is required or equivalent
• 5+ years of Salesforce Administration and hands-on experience with Sales Cloud is required
• Experience working with salesforce territory management tools is required
• Salesforce Administrator Certification is required
• Salesforce AI Associate or AI Specialist Certification is strongly preferred
• Trailhead Badges and/or Super Badges are required
• Expertise with Salesforce Reports and Salesforce automation tools including Flow Builder, Flow Orchestrator, and Process Builder is required
• Demonstrated understanding of Agentforce, Prompt Builder, and Generative AI concepts (LLMs, Grounding)
• Practical knowledge of AI coding tools (i.e. Claude Code) to streamline Salesforce development, automation, and configuration
• Solid understanding of Data Cloud (including configuring data streams and data models), Salesforce Data structures and custom objects
• Solid understanding of Sales Engagement, Inbox, Einstein Conversation Insights, Pipeline Inspection
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder are strongly preferred.
• Familiarity with Service Cloud, Revenue Cloud and CPQ, Maxio, HubSpot, ZoomInfo, Chorus, help desk ticketing systems, i.e. JIRA, Help Scout is a plus
• Solid understanding of LWC, APEX, Visualforce, and Agentforce Vibes is strongly preferred
• Experience supporting SaaS applications and subscription modelling is a huge plus
• Enjoys troubleshooting and solving problems
• Excellent organizational skills and process driven
• Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards

Benefits, Perks, & Additional Information:

• Full-time opportunity.
• Location: Remote – nationwide.
• Travel is required, up to 10%
• Competitive compensation packages offered.
• Opportunities for growth and personal development within highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins the first date of employment.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.