Salesforce Solution Analyst

Description

General Kinematics is a leading multi-national vibratory manufacturing company dedicated to providing innovative solutions and services to our clients. We are currently seeking an experienced Salesforce Solution Analyst with five plus years’ experience, demonstrable knowledge of Sales, Marketing, and Service Clouds, and a strong knowledge of Data Analytics using Power BI / Tableau to join our team.

Key Responsibilities:

Salesforce Administration (approximately 70%)

• Serve as a key member of the General Kinematics’ Salesforce Engagement Team to maintain strong relationships with Salesforce and Salesforce Partners.

• Serve as the primary Salesforce system administrator for the organization's Salesforce org (Sales Cloud, Service Cloud, and Field Service Cloud)

• Manage user accounts, profiles, roles, permission sets, and security settings in alignment with organizational policies

• Design and implement declarative automation using Flows, Process Builder, Workflow Rules, and Approval Processes to streamline business operations

• Configure and maintain custom objects, fields, page layouts, record types, list views, and validation rules

• Oversee release management including sandbox environments, change sets, and deployment of new features

• Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions

• Manage and maintain third-party AppExchange integrations and connected apps

• Monitor system performance, storage utilization, and license consumption; proactively address issues

• Develop and maintain comprehensive documentation including data dictionaries, process maps, and training materials

• Deliver end-user training and provide ongoing support to maximize platform adoption and utilization

• Evaluate and implement new Salesforce features released during each seasonal update cycle

Data Engineering & Analytics (approximately 30%)

• Design, build, and maintain scalable ETL/ELT pipelines to ingest data from Salesforce and other business systems into a centralized data warehouse (Azure Data Fabric)

• Develop and maintain clean, reusable data models following dimensional modeling best practices (star/snowflake schemas)

• Write complex SQL queries, stored procedures, and scripts to transform, aggregate, and validate data across multiple sources

• Build and maintain robust data pipelines.

• Create, maintain, and optimize dashboards and reports in BI tools (Tableau, Power BI)

• Collaborate with business stakeholders to define KPIs, metrics, and reporting requirements; translate these into reliable data products

• Implement and enforce data quality standards, monitoring, and alerting to ensure accuracy and completeness

• Utilize Salesforce APIs (REST, SOAP, Bulk API) and tools such as MuleSoft or custom Python integrations to extract and sync data

• Contribute to the organization's data governance strategy, including metadata management and lineage tracking

• Perform ad hoc analysis to answer business questions, identify trends, and support strategic decision-making

Requirements

Education

• Bachelor’s degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field

• Equivalent combination of education and demonstrated professional experience will be considered

Experience

• Minimum 5+ years of hands-on Salesforce administration experience in a production Salesforce environment

• Minimum 3+ years of data engineering, analytics engineering, or BI development experience

• Proven experience with full-cycle ETL/ELT pipeline development from design through production deployment

• Demonstrated experience writing advanced SQL across one or more major database platforms

• Experience working in a Waterfall or an Agile/Scrum development environment

Technical Skills — Salesforce

• Proficiency with Salesforce Flows (Screen Flows, Record-Triggered Flows, Scheduled Flows)

• Experience with Salesforce data management tools: Data Loader, Data Import Wizard, Workbench

• Familiarity with Salesforce APIs including REST, SOAP, and Bulk API 2.0

Technical Skills — Data Engineering & Analytics

• Advanced SQL proficiency (window functions, CTEs, query optimization)

• Python scripting for data manipulation and pipeline development.

• Experience with Azure Data Fabric, Cloud Data Warehouse 

• Experience with dbt (data build tool) for transformation layer development

• Familiarity with data orchestration tools 

• Proficiency in at least one BI / data visualization tool (Tableau, Power BI)

• Understanding data modeling concepts: star schema, normalization, slowly changing dimensions

• Experience with version control systems (e.g., Git)

Preferred Qualifications

• Salesforce Advanced Administrator, Platform App Builder, or additional Salesforce certifications

• Experience with Salesforce CRM Analytics/Tableau

• Exposure to Salesforce Platform Events, Change Data Capture (CDC), or Streaming API

• Familiarity with cloud platforms: Microsoft Azure

• Knowledge of data governance frameworks, Master Data Management (MDM), or data catalog tools

• Experience with Agile project management tools such as Jira or Azure DevOps

• Familiarity with CI/CD practices and deployment pipelines for Salesforce (Salesforce DX, GitHub Actions)

• Prior experience in a hybrid IT / business analyst role bridging technical and non-technical stakeholders

Core Competencies & Attributes

• Analytical Thinking: Approaches complex problems with a structured, data-driven mindset

• Communication: Ability to clearly communicate technical concepts to non-technical audiences

• Collaboration: Works effectively across departments and levels; fosters positive working relationships

• Attention to Detail: Demonstrates rigor in data quality validation and configuration accuracy

• Self-Starter: Proactively identifies opportunities for improvement and takes ownership of outcomes

• Adaptability: Thrives in a fast-paced environment with shifting priorities and evolving requirements

• Business Acumen: Understands the business context behind requests and aligns technical solutions accordingly

Pay: $95,000 to $125,000 paid annually. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to a candidate’s experience, qualifications, geography, and internal equity.

Benefits: The position also comes with an annual profit-sharing incentive bonus payment. Our benefit programs provide choice and flexibility to meet the needs of you and your family. This includes health and well-being, financial planning tools, career development, PTO, and more.  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential

functions of the job. 

EOE M/F/D/V