Samsung Field Operations Manager

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Overview:

2020 Companies is seeking an immediate full-time remote Field Operations Manager representing our client, Samsung Electronics America.

Do you have great leadership abilities?  Are you engaging and enthusiastic? Can you deliver a world class customer experience with every interaction? Are you passionate about the latest and greatest technology? Then don’t miss the opportunity to work with one of the world’s leading technology brands, Samsung! 

The Field Operations Manager is an exciting position for those who are seeking a long-term field management opportunity! As a FOM, you will be overseeing a team of Retail Sales Representatives who are demonstrating and promoting Samsung Electronics America industry-changing devices, and creating brand awareness by interacting with prospective customers.

Your Role as a Field Operations Manager is to:

• Coach Field Sales Manager (FSM’s) and Samsung Experience Consultants (SEC's) on Samsung products and promotions
• Provide daily direction, training, and guidance while ensuring retention of the team
• Ensure the team is exceeding client expectations and following company policy and procedures
• Motivate and drive the team to increase sales within the Market
• Maintain a high energy and professional attitude at all times
• Create a memorable and positive experience for customers
• Assist in driving sales and customer experience

What's in it for you?

• Receive competitive annual salary paid weekly
• Eligible for quarterly bonus incentive
• Work remote, from home and travel to Markets as needed
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employee special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

• Manage, motivate, direct and coordinate activities of team members to meet and/or exceed sales and project goals
• Personally accountable for team members and all documentation pertaining to team productivity
• Responsible to accurately track sales, events and merchandising projects
• Successfully develop and build territory relationships through networking
• Effectively provide daily direction, training, and guidance while ensuring retention of the team
• Successfully determine staffing requirements in accordance with client and company directives
• Ensure proper training of sales techniques, products, policies, etc.
• Administer and document all counselling's and terminations accurately and in a timely manner while following established procedures
• Contribute to team effort by assisting in launch-related activities, as needed
• Travel to locations regularly throughout the territory
• Ensure adherence to all company policies and procedures
• Attend meetings and conference calls as required in and out of region as needed
• Assist in temporarily overseeing retail locations as business needs dictate
• Dress and act professionally at all times
• Perform all other duties as assigned

Performance Measurements:

• Ensure team meets established weekly/monthly projects goals/quotas
• Customer/client satisfaction based on the territory's rejection percentages and substantiated complaints
• Maintain proper head-count across regions

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• 3-5 years retail and sales management experience required
• Superior leadership abilities with effective, professional communication and presentation skills
• Proven ability to show good judgment and initiative, make decisions and problem solve
• Capable to work autonomously with excellent time management skills
• Must be able to travel 50% of the year to various markets across the US and work flexible hours
• Ability to manage by P&L standards across the entire business unit
• Reliable transportation and proof of insurance

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.