Supports execution of the bank’s SBA Enterprise channel business plan by managing referral partner relationships, onboarding partners, monitoring performance, analyzing loan volume, and helping achieve growth targets. The role coordinates with internal and external stakeholders, resolves partner concerns, reviews loan packages for completeness, manages operational capacity and risk, and escalates bottlenecks. It also uses CRM, AI, and reporting tools to track performance and support data-driven decisions.
Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking.
Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect.
Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services.
Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.
What you'll do:
The SBA Sales Analyst will be a strategic position responsible for assisting the development and execution of business plans for Grasshopper's Enterprise channel. This role demands an ability to help drive growth through effective partner management, meticulous operational oversight, and strong cross-functional collaboration. You will be instrumental in achieving ambitious growth targets while ensuring operational efficiency and risk mitigation.
- Assist with the end-to-end execution of the Enterprise channel business plan
- Serve as a point of contact for complex partner concerns, ensuring efficient, effective, and collaborative resolutions that strengthen relationships and uphold Grasshopper's reputation
- Facilitate clear, professional, and impactful communication with senior internal and external stakeholders. Lead and foster productive cross-functional team collaboration to ensure seamless execution across all facets of the Enterprise channel
- Help execute the strategy for managing and onboarding new and existing referral partner relationships. Manage clear expectations and effectively communicate all relevant updates or changes that may impact partners or borrowers
- Leverage existing Bank tools, including AI, to proactively monitor, analyze, and help manage referral partner performance against ambitious production goals. Use Bank tools and technology to track partner performance and consistently meet revenue targets
- Monitor incoming loan volume to ensure it meets Grasshopper's established operational capacity and institutional risk tolerances. Leverage existing Bank tools, including AI, to review incoming loan packages for completeness and accuracy. Manage client and partner expectations while also working to resolve challenges. Proactively identify and escalate potential bottlenecks, risks, or major challenges to management
What you need:
- Bachelor's degree in Business Administration, Finance, Economics, or a related field
- 2-4 years of experience in business development, channel management, or strategic partnerships, with a proven track record of achieving growth targets in a financial services or fintech environment
- Demonstrated expertise in managing and executing comprehensive business plans
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- Exceptional relationship management and negotiation skills
- Proven ability to manage complex projects and drive results independently
- Excellent verbal and written communication, presentation, and interpersonal skills
- Deep understanding of operational capacity planning and risk management principles within a financial institution
- Proficiency in CRM software (e.g., Salesforce) and advanced Microsoft Office Suite skills
- Experience with SBA lending and/or Small Business Lending is preferred
About
Grasshopper is a client-first digital bank serving small businesses, startups, and investors supporting them across the innovation economy. Our digital solutions cover small business, venture-backed companies, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, commercial real estate lending, and yacht financing. Privately owned and headquartered in New York City, the bank is a Federal Deposit Insurance Corporation member and is an Equal Housing/Equal Opportunity Lender.We're always looking for talented, driven, visionary people to join our team. If you don't see the job that fits your skillset, please send your resume to [email protected].
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