Schedule annual on-site audiometric, fit, and vision testing visits for clients. Review prior appointments and tentative plans, resolve issues with managers, call clients to confirm or revise dates, liaise with mobile van technicians, and work with QA to resolve problems.
Scheduling Specialist - Health Conservation, Inc.
Position is in: Rockford, Illinois
HCI is a national provider of mobile occupational health screening services to corporations across the United States.
Job Summary
This position’s primary responsibility is to schedule an annual on-sight visit to HCI’s various clients for audiometric, Fit, and Vision testing services. This would be a great fit for individuals who are very detail-oriented and who would enjoy working in a fast-paced team environment. This position has regular contact with clients and would be best suited for individuals with excellent customer services skills. This position reports directly to Director of Logistics and Fleet Operations.
Responsibilities and Duties
- Review details from last years appointment
- Review tentative plan for this years visit. If any issues identified, resolve with Scheduling Manager prior to contacting customer
- Call clients to sell optimal dates based on logistics while adhering to DOT hours of operation
- Revise the date of service, if required by the client with approval from Scheduling Manager
- Serve as a liaison between HCI and the Mobile Van Technicians
- Work with the Scheduling QA Manager to resolve any problems
Qualifications and Skills
- Ability to establish priorities and complete goals
- Must be organized, detailed, and multi-task orientated
- Must be comfortable with proof-reading and error correction
- Must have excellent verbal and written communication skills
- Good computer skills required – Excel, Outlook, Word
- Excellent customer relations skills
- Willing to work overtime as-needed
- Must have good Mathematical skills
Benefits
HCI offers an affordable healthcare package to full-time employees, including:
- Medical Insurance
- HRA
- Dental
- Vision Reimbursement
- 401k Plan (available after one year with the company)
Job Type: Full-time
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