Scientist, R&D - Consumer Experience

Job Description
Consumer Experience Scientist
We are looking for a Consumer Ex perience Scientist for Kraft Heinz N orth America to drive key strategic projects from understanding the business need, translating consumer feedback and sensory data into strong insights to support product development from winning concept to successful in market product launch . You will play a strong role in delivering relevant learning plans and actionable recommendations to drive growth of our existing products and new innovations within the US and Canadian markets . With the support of department lead and Sr. Scientists, you will be a ccountable for developing learning plan s , research study execution, data analysis, on time reporting and business actionable recommendations based across the entire product usage journey for an assigned category .
Sounds interesting? It could well be your perfect opportunity if, like us, you have a passion for food, products and consumers.
Key Components of the role

• Owns consumer experience projects from start to end for assigned category ; establish and execute consumer and sensory product and pack assessment s of our existing products and innovations ensuring holistic understanding of the consumer experience and translation into clear action plan recommendations

• Leads Sensory QDA Panel for assigned category ; plans and conducts training to develop and maintain panel and provide sensory evaluation project support

• Leads quantitative and qualitative consumer research projects through vendor partners and employee panels

• Leads se nsory and consumer experience fundamental training for factory operations personnel to enhance quality control sensory evaluation practices.

• C apable of collecting information from different sources , using data analysis and expertise to s implify and communicate key learning and actionable next steps with suppo rt from Sr. Scientists

• Capable of managing multiple projects of varying levels of complexity and timelines with support

• Consults with internal clients to provide Sensory & Consumer Experience research learning plan recommendations

• Develops basic understanding of Kraft Heinz Company business

Organizational Relationships:

• Interacts and i nfluences all levels of Brand Marketing and R&D Team (Technician to VP) with support of CX department lead and Sr. Scientists . Facilitates alignment of research plan and action standards across cross-functional project team s .

• Collaborates with Corporate CIS , Senior CIS Management and international Culinary and Consumer Experience team . Participates in CX team activities including trainings , vendor assessments, new method exploration, etc.

• Manages activities of research suppliers. Sets high standards, provides on-going feedback. Appropriately questions and challenges suppliers to ensure best thinking and continuous improvement

Minimum Qualifications :
Education and Experience :
Minimum BS (Food Science, Physical Science, Social Science or Market Research preferred) with 1-3 years of experience or MS in S ensory Science . Consumer packaged goods experience required . Experience with descriptive panel leadership preferred.
Specialized knowledge Required:

• Proficiency in the English language (both verbal and written)

• Competency with Windows based software (Microsoft Office)

• Fundamental understanding of statistics and design of experiments

• Strong knowledge of consumer experience and sensory methodologies (difference testing, descriptive analysis, acceptance testing, focus groups, conjoint, etc. ),as well as experience/exposure to panel and focus group moderation

• Experience executing sensory tests and analyzing, interpreting, and reporting sensory data . And able to distill results into clear and actionable insights and recommendations .

• Strong interpersonal and team skills (organization, prioritization, communication, and flexibility)

• Strong problem solving and attention to detail

• Able to work alone and in a team

• Experience with RedJade Data Collection software a plus

• Sensory/Consumer lab experience in a food and beverage related industry a plus ( i.e. CPG firms, sensory and consumer research vendors, ingredient suppliers, etc.)

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial - 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Glenview R&D Center
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.