The Self-Checkout Coordinator ensures customer satisfaction by providing excellent service at self-checkout stations, maintaining cleanliness, and monitoring scanning accuracy. This role involves engaging with customers and assisting in a positive checkout experience.
Job Summary & Responsibilities
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.
Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
POSITION SUMMARY:
The Self-Checkout Coordinator delivers quality customer service while maintaining the area in a clean and safe condition, as well as stocked with the products customers need. One of the last interactions our customers have before leaving the store is with the Self-Checkout Coordinator; therefore, delivering excellent customer service while maintaining company core values is expected. The individual will ensure the customer is satisfied and encouraged to come back to Tony's Fresh Markets.
The Self-Checkout Coordinator delivers quality customer service while maintaining the area in a clean and safe condition, as well as stocked with the products customers need. One of the last interactions our customers have before leaving the store is with the Self-Checkout Coordinator; therefore, delivering excellent customer service while maintaining company core values is expected. The individual will ensure the customer is satisfied and encouraged to come back to Tony's Fresh Markets.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
The essential duties and responsibilities of this position include, but are not limited to, the following:
- Operate front end equipment; register, calculator, scanner;
- Oversee self-checkout units; demonstrates personal Customer Service excellence. Engage with customers always;
- Serve multiple customers at once and anticipate issues before they occur;
- Monitor scanning activity to ensure scanning accuracy;
- Invite customers to use self-checkout lanes, especially if lines are forming in other lanes;
- Dedicated to meeting expectations of internal and external customers. Demonstrate care and compassion for people; show empathy and concern. Able to build and maintain positive team relationships, relate well to diverse people; is approachable;
- Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety; Engage in safe work practices and encouraging others to do the same;
- Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self;
- All other duties as assigned.
SKILLS AND QUALIFICATIONS
- Customer Service and retail experience desirable;
- Bilingual: Spanish and English preferred.
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
- WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
- STANDING: Continuously, throughout shift.
- LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
Disclaimer:
Pay scale $15.00 - $20.00
The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position. *Manager roles have a bonus target potential paid out quarterly based on company results/metrics.
Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. The Company offers competitive medical, dental, vision, and supplemental benefits to its team members. Team Members are also able to participate in the company's 401k plan that includes a safe harbor match. This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.
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