Senior Account Manager (Northeast National Accounts)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Senior Account Manager for large complex Enterprise Accounts customers.
• Serves as the primary day-to-day contact for all products and services and advocates for the customer’s needs within the organization.
• Develops and implements account management strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customer with diverse products, and vendor relationships with membership is specific geographies.

Fundamental Components: 

• Develops and executes account management strategies for strategic, complex, sensitive, large customers. This also includes discussions on service levels and expectations, process improvements, maintaining accuracy of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.
• Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
• Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.
• Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer's/Account Strategy.
• Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)
• Required to communicate with internal and external parties.  May require travel to offsite locations for in-person meetings.

Skills Required for this Role:

• Adept at execution and delivery (planning, delivering, and supporting) skills. 
• Adept at problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Flexible mindset.

Experience Required:

• 5+ years of relevant account management health care industry experience.  
• Demonstrated experience working with large National sized customers as an Account Manager.

Education:

• Bachelor’s degree in business or related field or equivalent experience.
• Health & Life license.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.