Senior AI/ML Voice Natural Language Processing Analyst

About this role:
Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions as part of our migration to a new Contact Center as a Service (CCaaS) platform. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models.
In this role, you will:

• Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
• Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
• Support the design and testing of scalable machine learning solutions aligned with business goals.
• Provide feedback and insights to improve AI training programs and user adoption.
• Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
• Understand the strategy to recommend solutions on solving business challenges
• Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
• Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
• Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
• Decision key issues which may arise during development or implementation
• Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Required Qualifications:

• 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics.
• Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques.
• Strong understanding of intent classification, entity recognition, and call flow design.
• Experience with data visualization and reporting tools (e.g., Tableau, Looker).
• Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex).
• Experience with HumanFirst

Job Expectations:

• Ability to work on-site 3 days a week
• No Visa sponsorship offered

Locations:

• 401 S Tryon St CHARLOTTE, NC
• 1801 Park View Dr SHOREVIEW, MN
• 401 Las Colinas Blvd W Bldg A IRVING, TX
• 4101 Wiseman Blvd Bldg106 SAN ANTONIO, TX

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
5 Mar 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.