Senior Analyst, GTM Operations

We are looking for a detail-oriented and strategic Senior Analyst to join our GTM Operations team, supporting processes and systems across our global go-to-market (GTM) organization — including Sales, Solution Architects, Customer Success, and other customer-facing teams.

You will partner closely with GTM leadership, CRM Tech, and cross-functional stakeholders to design scalable processes, improve operational efficiency, and drive data-informed decision making across the customer lifecycle.  This role includes managing multiple stakeholders and collaborating across regions to align on priorities and deliver measurable impact.

We are looking to speak to candidates who are based in the United States for our hybrid or remote working models.

• Partner with Sales, Solution Architect, Customer Success, and other GTM teams to design and optimize processes across the customer lifecycle including opportunity management, renewals, and account engagement workflows
• Own the development and improvement of global operational processes, ensuring scalability and consistency across regions
• Translate business needs into system and tooling improvements, working closely with CRM Engineering and GTM Systems teams
• Drive improvements in pipeline visibility, activity tracking, and customer health signals across GTM teams
• Define and monitor key performance indicators and operational metrics to measure the impact of GTM initiatives
• Lead and support cross-functional projects, ensuring initiatives are delivered successfully and aligned with business priorities
• Establish governance frameworks and documentation to ensure process clarity, adoption, and continuous improvement
• Identify operational inefficiencies and propose data-driven solutions to improve GTM productivity and customer outcomes

• Bachelor’s Degree in Business, Economics, Finance, Computer Science,or a related field
• 4-6+ years of work experience in GTM Operations, Sales Strategy, Consulting, or Analytics
• Strong analytical mindset with the ability to solve complex problems and propose solutions that improve efficiency
• Proven track record of driving process improvement and optimizing operations for a GTM organization
• Experience managing and implementing projects involving multiple stakeholders
• Strong communication skills and the ability to influence stakeholders across business and technical teams
• Deep experience with CRM systems, particularly Salesforce, and familiarity with GTM tooling
• Experience in a consumption/pay-as-you-go business model is a plus
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, globally distributed organization

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426201