Senior Analyst, Invoicing QC

Summary:

The Sr Analyst, Invoicing QC will report to the Director of Default Invoicing/Property Preservation and work closely with operational departments and default vendors. The primary responsibility is ensuring state and federal regulations, agency guidance, policy, and procedures are followed, compiling monthly vendor quality scores for scorecards, as well as responding to internal and external audits. Is expected to demonstrate knowledge of the default servicing industry and assist with planning and performing audits to facilitate Freedom Mortgage Corporation Servicing compliance with federal laws, corporate standards, and generally accepted quality control principles. The position routinely interacts with various business units within Default Servicing, Internal Audit Department, Change Management and outside vendors.

Essential Job Duties and Responsibilities:

• Compiles monthly invoicing audit scorecards and performs quality audits for outsource vendors.

• Ensures vendors are submitting invoices withing Investor/Insurer guidelines.

• Makes recommendations to invoicing system programming.

• Managing internal and external audit requests.

• Provides detailed audit results to management team in Default Servicing.

• Assist with creation or modifying departmental control reports.

• Examines documentation and processes to ensure control points are executed in adherence to regulatory and agency guidance, policies and procedures.

• Identify issues in data quality, sourcing, or documentation by reviewing existing data and processes.

• Works to address all regulatory changes with the business.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

• Performs other related duties as assigned.

• Maintains responsibility for meeting Freedom Mortgage’s commitment to compliance.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Fully knowledgeable and capable of developing and executing on various complex compliance and control related activities.

• Experience in constructing and evaluating tests of controls, analyzing issues and formatting effective corrective action plans.

• Articulate and effective communicator able to prepare and deliver detailed oral and written presentations to business units.

• Knowledge of bankruptcy laws and regulations.

• Experience with reporting applications, preferred.

• Knowledge of foreclosure laws and regulations, preferred.

Education and/or Experience:

• High School Graduate/GED.

• Bachelor’s Degree preferred.

• 5-8 years of related work experience.        

Certificates, Licenses, Registrations:

None Required.

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.