Sales Operations, Sr Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As the Global Business Growth & Automation Sr. Analyst, you will play a key role in executing against the vision for both process and technology for your Lead to Opportunity process. You will collaborate with key business partners and sales stakeholders to ensure projects can be executed against a long-range plan strategic vision. Your responsibilities will include identifying process & policy considerations, understanding full Lead-to-Cash dependencies, aligning a feature roadmap to a strategic roadmap. This includes deliverables such as - process mapping, business requirements workshops, value realization scorecard metrics ownership, use cases for TMP feature needs. If you have a proven track record in project execution, sales process optimization and user experience, we invite you to join our dynamic team!
Roles and Responsibilities include, but not limited to:

• Key expert and trusted adviser to business partners and extended GBGA team in the area of Lead Management, with a focus on pipegen and the marketing to sales handoff.
• Develop an in-depth understanding of the vision for your function alongside your team to drive the Crawl, Walk, Run, Fly execution
• Partner with Sales and Marketing to identify key persona needs for pain points to drive to transformation outcomes
• Own the creation, documentation and sign-off of Business Requirements documentation
• Partner with Business Analysts, TMP Product Owners and BT Product Owners to develop requirements, solution and design reviews, testing and UAT
• Identify Process and Policy Optimization initiatives
• Create and maintain Jobs to Be Done artifacts
• Perform Industry Research & Competitive discovery for Future State Inputs

A typical day may include...

• Conducting workshops to drive scope alignment against future state vision for executable increments
• Contributing to key elements of the Business Requirements document - including Future State Process Flows, KPIs, etc
• Reviewing Seller & Marketing feedback for optimization opportunities for future state projects
• Provide expertise as a SME to other work streams for dependencies and E2E alignment
• Review solution demos to ensure alignment to overall vision

Preferred Qualifications:

• Able to take a strategic roadmap and break it down into increments of delivery
• Able to connect the dots between processes and stakeholders
• Experience with Sales/Marketing processes and systems
• Proven stakeholder management experience – including managing multiple business partners across teams simultaneously
• Ability to communicate with and influence multiples layers of organizations
• Strong results orientation with a proven track record of flawless execution and strong attention to detail in business process designing and optimization at scale
• Expertise in policy and process definitions and data governance.
• Proven track record of technology projects execution at scale/globally. Salesforce.com (cert. is a plus)

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