Senior Client Success Manager

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE 

You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution.  The Account Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies and helping them to realize value in their Zeta partnership. 

RESPONSIBILITIES

• Work with clients to plan and execute a wide range of campaigns across addressable channels. 
• Manage client budget and forecast processes. 
• Evaluate opportunities to grow the scope of services and tools.
• Ensure compliance with SLAs.  

WHAT YOU'LL DO

• You will be the “connector” between Zeta and the client in order to maintain and grow the business relationship. 
• Adapt quickly to the client’s business model and culture in order to consult and advise them with expertise. 
• Use persuasion, facts and business cases to gain buy-in and incent others to complete actions – influence management is critical. 
• Demonstrate critical thinking/problem solving skills to frame a situation/concept. 
• Communicate effectively downward, laterally and upward. 
• Balance company, team, and personal achievement. 
• Establish and build deep rooted client relationships across multiple levels. 
• Spearhead projects and facilitate cross-functional team communication. 
• Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns. 
• Identify areas of growth for clients, pairing client objectives to Zeta products and solutions that will achieve success. 
• Partner closely with strategy and analytics teams to develop robust lifecycle programs and showcase ROI against program. 
• Manage internal forecast and budget to report client trends back to business leaders. 

REQUIREMENTS 

• Bachelor’s degree 
• 5+ years’ experience in account management or a client-side marketing department with deep experience with:  
  • Email/Digital marketing 
  • Multi/Omnichannel marketing 
  • Customer journey development 
  • Campaign management 
  • Customer Data Platforms 
• Superior presentation skills/PowerPoint storyboarding 
• Adept at problem solving 
• Highly organized and great written communicator 
• Self-manager for completing tasks 

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

COMPENSATION RANGE 

The compensation range for this role is $80,000 - $90,000 depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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