This is a rare, high-impact position at the intersection of cutting-edge AI technology and complex government regulation. You'll serve as the organization's primary subject matter expert—bringing order, governance, and strategic control to AI implementation in one of the most heavily regulated environments in Fortune 500 government contracting. Unlike generic content or marketing roles, you'll architect backend frameworks, taxonomies, compliance guardrails, and quality assurance protocols that allow emerging AI to work safely and effectively in a bureaucratic, compliance-heavy environment. You're the bridge that brings control back to risk-averse clients who fear losing control to automation.
*Please note that you must be located in Chicago to be considered for this role. Remote work is not applicable.
You Will:
- Serve as the go-to subject matter expert across all content and AI-related project work streams
- Establish and maintain content governance frameworks, taxonomies, metadata standards, and business rules
- Define guardrails, safety protocols, and compliance requirements for AI/LLM use in a heavily regulated government environment
- Inventory, audit, and assess existing content and digital assets; implement automated processes for content discovery
- Develop content standards, quality controls, and compliance policies
- Flag content that bypasses proper review processes and coordinate corrections
- Collaborate cross-functionally with UX, Creative, SEO, and Content teams across multiple concurrent projects
- Monitor AI performance and content quality metrics; implement corrective actions
- Translate complex regulatory and business requirements into clear content guidelines and operational frameworks
- Work closely with the Director of Content on tactical oversight and strategic initiatives
You Have:
- 7+ years in content management strategy, content operations, technical content architecture, or content analysis
- 3+ years with AI/GenAI experience, specifically in heavily regulated industries (government, financial services, healthcare)
- Proven experience with content governance, quality assurance, and compliance
- Proficiency in Microsoft Excel, CMS platforms, and understanding of taxonomy & metadata
- Technical content strategy background (NOT copywriting or editorial calendar experience)
- Meticulous attention to detail, intellectual curiosity, and the initiative to discover insights independently
- Ability to translate complex requirements into clear guidelines and documentation
- Comfort navigating complex, bureaucratic, and highly regulated environments
Preferred: Airtable, Figma, CMS auditing experience, SEO knowledge, AI implementation in regulated industries
This position requires candidates to obtain a Level 2 Security Clearance in accordance with U.S. government regulations. As such, only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, Flex days, and sick days
- Access to online services for families and new parents
- Summer Fridays (off at 3:00 PM local time every Friday)
- 12 Affinity Groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in the Chicago office for a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Critical Mass Chicago, Illinois, USA Office
225 N. Michigan Avenue, Suite 2050, Chicago, IL, United States, 60601
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