Lead design and implementation of credit card products across onboarding, account management, lifecycle, and customer communications. Maintain PRDs, define backend data needs, coordinate integrations with support and controls, enable launches with legal/compliance, and support prioritization, product build activities, and cross-functional alignment.
Job Location/Work Mode: Remote, US
Compensation: $130K - $160K/Year plus Bonus
This role is responsible for supporting the design and implementation of credit card products, including onboarding, account management, customer experience, and product requirements, ensuring alignment across business, technology, and operations.
Responsibilities- Support development of credit card product features and lifecycle design
- Manage onboarding and account management frameworks
- Review and maintain Product Requirement Documents (PRDs)
- Bring SME in Credit Product launch and enablement – legal and compliance as well
- Assist the execution team around prioritization and feature/product level controls and guardrails
- Define backend data requirements, including data capture, storage, and usage
- Establish customer communication flows (notifications, servicing, alerts)
- Coordinate integration with customer support portal
- Collaborate with technology and controls teams to ensure smooth product implementation
- Support product build activities and ensure alignment with overall product strategy
- At least 12 Years of Experience in credit risk product, particularly in credit cards/ commercial cards
- Strong understanding of onboarding, servicing, and account lifecycle
- Experience creating and managing PRDs
- Strong track record of delivering against established goals and roadmaps.
- Ability to translate business requirements into detailed product specifications
- Experience working with cross-functional teams (tech, operations, compliance)
- Analytical mindset with exposure to data and reporting tools
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Serve as a technical Customer Success Manager advising B2B clients on AI-led transformation using monday.com's platform. Drive adoption, design scalable automated solutions, lead technical workshops, use product usage data to identify expansion opportunities, and represent customer needs to Product and Engineering.
Top Skills:
APIsGenerative AiMonday.Com
Fintech • Mobile • Payments • Software • Financial Services
Provide multi-channel technical support for enterprise API partners, diagnose and debug REST APIs, interpret logs and query databases, respond to high-severity incidents, collaborate with engineering and product teams, and capture partner issue trends to improve the platform.
Top Skills:
DatabasesJavaScriptPythonRest ApisSwift
Automotive • Edtech • Kids + Family • Mobile • Social Impact • Transportation
Lead a pod of 5-6 BDMs and CarePartner Specialists to manage onboarding, integration, and performance of professional WAV and Livery fleets. Drive supply-side performance, standardize operational SOPs, manage high-complexity partnerships, escalate operational issues, coach and develop team members, and align supply acquisition with district demand and operational capacity.
Top Skills:
Ai ToolsData ToolsLlmsWorkflow Automation
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
