Senior Customer Care Specialist

Why Work For Us
Grubhub, part of Wonder Group Inc , is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
We are open to hiring in our Chicago or Tempe office location. Please see the schedule below needed.
Must be able to work Thursday & Sunday (the other days are flexible)
Shift hours: 10am-6:30pm (5x8) / 12pm-8:30pm (5x8) / 10am-8:30pm (4x10). Confirmed schedule will be determined at time of offer.
About The Opportunity
Competitive Intelligence is looking to add to its team! Are you customer-obsessed? Are you rigorously analytical? Great!
We are hiring for a Senior Customer Care Specialist to join our team which plays a crucial role in shaping Grubhub's strategy and leadership's understanding of the business environment and competitive landscape. We are looking for curious innovators who are excited about contributing to new and impactful business initiatives on a fun and dynamic team. This role will report into a Manager, Care.
The Impact You Will Make

• Respond to contacts accurately and professionally via phone, chat, or email in a courteous and attentive manner with minimum supervision
• Attention to detail. Tracking and collecting data from multiple sources simultaneously, while also navigating more complex issues
• Act as a collaborator: provide feedback, recommend opportunities, and record data for the Competitive Intelligence team
• Assist with schedule management, working directly with leadership to achieve team goals
• Pivot to special projects as needed, providing timely and comprehensive information and feedback

What You Bring to the Table

• High School Diploma or GED required
• 4+ years of customer service or call center experience
• Strong verbal and written communication skills; ability to communicate clearly, appropriately and professionally with clients/internal audiences at all levels
• Ability to work and solve problems independently
• Motivated to engage and contribute in group process improvement meetings
• Detail-oriented with a knack for problem-solving; identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
• Highly developed sense of integrity, passion for excellence, and commitment to customer satisfaction
• Possess a strong work ethic and team player mentality
• Strong computer skills with the ability to quickly learn new software
• Positive attitude, reliable with good attendance and punctuality, operational know-how, team spirit, and commitment to the job

The hourly rate for this position is below:
Illinois: $24.76/hr
Wonder Group uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!

• PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].