Senior Digital Service Deliver Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Manages strategic technology supplier relationships, vendor governance, intake operations, contract reviews, supplier engagement tracking, and executive-level visibility across the vendor lifecycle.
What You Will Do:

• Leads the resolution of supplier, contract, SOW, and project intake issues by coordinating with business partners, Purchasing, Legal, Finance, and project intake issues by coordinating with business partners. Develops and improves VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines. Implement processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.

• Analyzes the existing supplier networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity. Evaluates supplier engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs.

• Partners with business, supplier, purchasing and legal teams to review SOWs, renewals, amendments, NDAs/NDSAs, and MSAs for completeness, commercial alignment, risk, scope clarity, deliverables, funding alignment, acceptance criteria, and governance requirements.

What You Have:
Education/Experience:

• Relevant professional experience in sales, business development, account management, supplier managements or a related field. Substantial equivalent experience may be considered in place of a degree.

Negotiating and Commercial Acumen

• Develops mutually beneficial outcomes through consultative, fact-based negotiation.

• Focuses on issues rather than personalities.

• Uses active listening, discovery questions, and probing techniques to uncover business needs, concerns and interests.

• Demonstrates a willingness to examine own position.

• Presents own position and listens attentively to position of others.

Project Management

• Manages vendor intake and VMO project flow by tracking request status, ownership, aging items, blockers, risks, escalations, next steps, and leadership reporting needs.

• Utilizes preferred tools, techniques and methods for estimating project cost and time.

• Plans, estimates, staffs, organizes and monitors significant projects.

• Identifies risks and vulnerabilities; creates contingency plans.

• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.

• Maintains open communication among project participants and interested parties.

• Communicates reporting requirements; creates monitoring and control mechanisms.

Stakeholder Management

• Tailors communications and presentation across an appropriate range of technology mediums to communicate effectively with stakeholders in formal and informal situations.

• Provides assistance to colleagues promoting a culture of inclusion, collaboration, ethics and compliance.

• Applies empathy and cultural sensitivity with diverse stakeholders.

• Assesses the opportunities and risks of pursuing a corporate strategy in the context of ever-increasing complex stakeholder considerations.

Solution and Supplier Evaluation

• Assists in selecting suitable products and vendors within the organization.

• Analyzes and prioritizes products and vendors in the marketplace.

• Follows the established processes and procedures for product and vendor evaluation.

• Understands the software requirements by cooperating and consulting with architects and other IT professionals.

• Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

What Will Set You Apart:
Relationship Building & Influence

• Creates momentum and maintains strong, productive relationships with executives, technology suppliers, internal business leaders, and new stakeholders across organizational boundaries.

• Creates momentum and influences outcomes with VP-level customers and key stakeholders.

• Engages suppliers to understand their capabilities, solutions, and ability to address business needs.

• Demonstrates energy, confidence, curiosity, and a strong sense of ownership.

Contracts Management and Administration

• Administers locally relevant contracts for the department.

• Implements organizational protocols and procedures for contracts management.

• Explains the types of information required before a contract is signed.

• Reviews contracts to ensure compliance with business objectives and regulations.

• Assists in creating files of relevant information for specific vendors, customers, or contracts.

Vendor Management

• Resolves routine supplier issues; escalates non-routine issues up the chain of command.

• Supports supplier governance by maintaining visibility to active engagements, open issues, renewal needs, performance concerns, escalation items, and portfolio-level reporting.

• Works with vendors to ensure that purchases meet delivery date and quality specifications.

• Researches alternative vendors or suppliers; participates in supplier selection.

• Acts as the routine contact point between the organization and vendors.

• Follows procedures in carrying out routine supplier management tasks.

Additional Information:

• Required Travel is up to 50%.

Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
October 20, 2026 - October 30, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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