Senior Director, Process & Services Excellence

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

• General Description:

The Senior Director of Process & Service Excellence is a senior leader within the Operational Strategy and Enablement team who is responsible for driving enterprise-wide operational excellence across Global Technology Solutions (GTS). This role ensures alignment between strategic objectives and operational execution, enabling scalable processes, effective program management, and sustainable transformation across the organization. The position partners closely with Program Management, Portfolio Governance and Adoption & Change Enablement (ACE) leaders to embed an OE mindset into the GTS operating model and culture.

Process & Service Excellence (PSE)

• Simplify and standardize business processes and GTS service delivery across all regions and centers of excellence by leading continuous improvement initiatives leveraging proven operational excellence approaches including: Lean; Six Sigma; A3 Thinking; Kaizen; Design Thinking; Systems Thinking, Agile; and ITIL-4.
• Rapidly address business critical issues, leveraging the OE problem-solving method and tools (e.g., CAPA, Audit Finding, etc.)
• Harmonize and streamline business processes across the enterprise while ensuring alignment with overarching operational strategy and long-term roadmap (via NS/OKR's).
• Champion a culture of scientific thinking and a systems mindset, using metrics-driven problem solving and ensuring first-time-right quality by optimizing service delivery and business outcomes by driving the adoption of SSCs, COEs, and CoPs.
• Establish operational metrics and dashboards linking performance to business outcomes (e.g., NS/OKR’s) by implementing operating mechanisms such as daily/weekly management routines, executive ops reviews, and OKR cadences.
• Establish a center of expertise and foster a community of practice proactively engaging OE/CI practitioners across the enterprise while driving adoption of an OE mindset and ways of working across the enterprise.
• Leads and develops a distributed and/or matrixed network of process excellence practitioners across GTS.
• Influences GTS operating model decisions, service delivery strategy, and prioritization of transformation initiatives.
• Drives measurable improvements in scalability, cost efficiency, service quality, and user experience across GTS.
• Manage a team of process excellence managers, as well as external consulting resources as required.

Education Required:

• Bachelor’s Degree in Business Administration, Computer Science, Engineering or equivalent
• Masters degree preferred

Qualifications:

• BA/BS degree with 12+ years of progressive leadership in enterprise process excellence with a focus on digital technology.
• MA/MS/MBA with 8+ years of progressive leadership in enterprise process excellence with a focus on digital technology.
• Proven experience in regulated industries (e.g., pharma, healthcare, finance) preferred.
• Strong business acumen and ability to translate strategy into execution.
• Lean Six Sigma Black Belt
• Exceptional communication, stakeholder management, and team-building skills.
• Ability to work in global, matrix environment

Travel: 

• 15% or less

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process.  Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact [email protected].