Senior Director, Web Application Development

JOB SUMMARY

Provides technology leadership for the design, implementation, and operation of Marriott International’s DevOps, SRE, and platform engineering capabilities in a fast-paced, mission critical environment.

Responsible for advancing platform reliability, scalability, and delivery velocity through DevOps practices, CI/CD (Harness), observability (Dynatrace), and resilient infrastructure aligned to enterprise architecture principles.

Leads globally distributed teams across onshore and offshore models while driving continuous improvement in automation, observability, and operations.

Responsibility also includes AI Operations (AIOps and AI platform reliability), with responsibility for the operationalization, monitoring, and governance of AI-driven systems, including custom agents and workflows. Establishes best practices for managing AI system lifecycles, leveraging tools such as Temporal for orchestration and integrating observability frameworks to ensure reliability, traceability, and performance of AI-enabled services across digital.

CANDIDATE PROFILE 

Required

• Undergraduate degree in Engineering, Computer Science, Information Systems, or related field
• 10+ years in DevOps, SRE, or platform engineering
• 5+ years leading multiple teams across onshore and offshore delivery models
• Proven ability to recruit, build, and scale engineering teams
• Experience managing offshore vendors and partners
• Experience with CI/CD tools at scale and understand ways to optimize their performance
• Experience with observability platforms such as Dynatrace
• Expertise in production operations and incident management
• Experience managing large-scale digital platforms
• Experience managing budgets >$2M

Preferred

• Experience with SRE practices (SLIs, SLOs)
• Experience with a micro-service and micro-UI architecture
• Experience with strict performance budgets
• Experience with Harness
• Experience with AI tool chains like Langchain and/or Temporal, et al
• Experience using MCP/AI tools to drive automations (JIRA MCP, SonarQube), Cursor etc
• Infrastructure as code experience
• Kubernetes and cloud-native technologies
• CI/CD transformation leadership
• Familiarity with AIOps
• Cloud platforms (AWS, GCP)

CORE WORK ACTIVITIES 

Managing Application Development Standards, Processes, and Tools

Works with direct reports to facilitate consistency of service delivery across client groups. Facilitates compliance with standard tools and processes across SDLC including:

• CI/CD pipelines and automation (Harness)
• Deployment and release orchestration
• Observability and monitoring standards (Dynatrace)

Monitors adherence to defined processes and identifies opportunities for improvement

Communicates policies and improvements across IT and service providers

Managing Day-To-Day Relationships with Teams

• Manages technology initiatives in partnership with IT teams, business partners, and providers
• Leads cross-team coordination to ensure delivery meets client expectations
• Drives timely resolution of service delivery issues
• Manages service level reporting and performance
• Ensures alignment with business case and portfolio priorities
• Manages vendor relationships and validates SLA performance

Managing Team Leadership and Global Delivery

• Builds and leads globally distributed teams across onshore and offshore locations
• Owns recruiting, hiring, and scaling of DevOps and SRE teams
• Develops leadership bench and technical depth across teams
• Manages offshore partners and aligns delivery to enterprise standards

Implementing and Managing Continuous Improvement Program

• Drives adoption of DevOps and SRE maturity models
• Measures performance using reliability and delivery metrics
• Implements continuous improvement based on feedback and operational data

ATTRIBUTES

• Deep intellectual curiosity and passion to solve problems
• Strong ownership and accountability
• Ability to solve problems quickly and drive outcomes
• Thrives in fast-paced environments
• Strong collaboration and influence skills
• Proven ability to manage multiple initiatives concurrently

MANAGEMENT COMPETENCIES

Leadership, Managing Execution, Building Relationships, Talent Development, and Technical Acumen as defined by enterprise standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.