Senior Fraud Investigator and Data Analyst - Isle of Man, Jersey or Guernsey.

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

• JOB TITLE: Senior Fraud Investigator and Data Analyst
• SALARY: £33,203 - £45,287 - depending on location.
• LOCATION(S): Isle of Man, Jersey or Guernsey
• HOURS: Full-time, 35 Hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Deliver a range of high level technical business support tasks to deliver high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team.

• Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer‑focused outcomes.
• Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way.
• Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight.
• Safely and compliantly extract, manage, and analyse data from Group systems such as GDW, EDH, PEGA, and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP), the group is undertaking a significant transformation to house all core data within GCP.
• Develop, maintain, and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance, and customer impact. Use PowerBI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort, and enhance reporting quality.
• Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks, and inform rule optimisation. Contribute to root cause analysis following fraud events, translating learning into control improvements, enhanced customer protections, and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk, and Technology teams to continuously improve fraud strategy, data quality, and customer outcomes.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence‑based judgements, a collaborative perspective, with a solid focus on protecting customers and strengthening defences through insight.
• Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment with good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends.
• Experience producing and maintaining fraud or risk MI, with hands‑on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments.
• Ability to explain data, insight, and risk clearly to both technical and non‑technical colleagues.
• Confirmed ability to operate optimally in a fast‑paced environment, balancing investigation activity with MI deliverables.
• Confidence to challenge existing processes, suggest data‑ or automation‑led improvements, and support continuous improvement.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.