Senior Implementations Services Associate

About the role

We are seeking an energetic Senior Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with enterprises in all verticals, with a focus on their GRC activities. This is an opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Core Responsibilities:

• Assist and lead new and existing customer implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
• Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
• Deploy our out-of-the-box applications
• Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
• Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
• Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey

Requirements: 

• 2+ years of experience in GRC consulting, GRC SaaS implementation, or as a GRC practitioner 
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $75,000 - $88,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

 Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. 

Total Rewards 

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. 

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? 

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.