Powercon Corporation Logo

Powercon Corporation

Senior IT Services Specialist

Sorry, this job was removed at 03:34 p.m. (CST) on Wednesday, Oct 14, 2026
Be an Early Applicant
In-Office
Chicago, IL, USA
80K-105K Annually
Senior level
In-Office
Chicago, IL, USA
80K-105K Annually
Senior level

Similar Jobs

Flex Logo
Flex

Associate Mechanical Engineer

3 Minutes Ago
In-Office
Buffalo Grove, IL, USA
34-47 Hourly
Entry level
34-47 Hourly
Entry level
Hardware • Other • Appliances
Supports automated manufacturing equipment reliability and continuous improvement in a regulated medical device environment. Troubleshoots mechanical failures, performs root cause analysis, develops design improvements, and supports fabrication, installation, testing, validation, commissioning, and maintenance initiatives. Uses CAD, engineering drawings, calculations, and measurement tools to develop solutions while collaborating with maintenance, controls, manufacturing, and operations teams. Participates in Flex’s Engineering in Training program.
Top Skills: Allen Bradley PlcCad SoftwareElectrical SchematicsHmi ConfigurationIndustrial Communication ProtocolsServo DrivesVision Inspection Systems
Toast Logo
Toast

Account Executive

5 Minutes Ago
In-Office
Chicago, IL, USA
128K-205K Annually
Entry level
128K-205K Annually
Entry level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Sell Toast’s restaurant technology platform to Spanish Cuisine restaurants in Chicago. Responsibilities include following up on qualified leads, generating referrals, conducting bilingual discovery calls and demos, preparing quotes and contracts, closing new business, understanding competitors, and coordinating successful post-sale onboarding. The role requires fluent written and spoken English and Spanish, a consultative sales approach, and an entrepreneurial, feedback-driven mindset.
Top Skills: Salesforce
Mastercard Logo
Mastercard

Consultant

14 Minutes Ago
Hybrid
Chicago, IL, USA
97K-139K Annually
Entry level
97K-139K Annually
Entry level
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop strategies and transformation programs for global clients using data, technology, and structured problem-solving. Analyze business challenges, identify insights, prepare presentations, lead meetings, build client relationships, and contribute to project management and consulting intellectual capital. The role requires collaboration across industries and occasional travel to client sites.
Top Skills: ExcelMicrosoft PowerpointMicrosoft Word
Leads end-user IT support and service delivery across corporate and field environments. Responsibilities include managing ITIL processes, service catalogs, SLAs, support models, escalations, Microsoft 365, endpoints, enterprise applications, identity and access, device lifecycles, automation, service metrics, IT projects, and continuous improvement. The role also mentors junior staff and collaborates with stakeholders, vendors, and cross-functional teams.
The summary above was generated by AI

ABOUT POWER:

Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events. Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate.
We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes. We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow.

 

Senior IT Services Specialist

Power Construction is seeking an experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency.

 

Key Responsibilities

  • Implement and manage ITIL processes (incident, problem, change)
  • Design and maintain service catalog, SLAs, and support models (L1/L2/L3)
  • Improve service delivery through automation, self-service and process optimization 
  • Analyze service metrics and drive continuous improvement
  • Support and lead IT projects and initiatives
  • Serve as the top escalation resource for complex technical issues
  • Mentor junior staff and promote a high-performance service culture
  • Align IT services with business and jobsite needs
  • Serve as top escalation resource for complex technical issues
  • Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access
  • Manage device lifecycle (procurement through refresh)
  • Collaborate with stakeholders, vendors, and cross-functional teams

 

Qualifications

  • 5 –10+ years in IT support or operations
  • Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management
  • Proven ability to handle escalations and lead improvements
  • Experience supporting large or field-based organizations preferred
  • Excellent communication and stakeholder engagement skills

 

COMPENSATION DETAILS:

Salary Range: $80,000 - $105,000

Compensation for this role includes a base salary plus an annual discretionary bonus. Details on our benefits can be found on the Benefits tab within the Careers section of the website.

Power Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Power Construction is committed to increasing opportunities for historically disadvantaged workers (including women and members of disproportionately affected racial and ethnic groups), as well as residents of marginalized communities.

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account