Senior Learning & Development Manager - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CMX, the omnichannel commerce media network of CVS Pharmacy, creates unique 1-to-1 interactions between brands and shoppers, setting the standard for how consumers discover essential products. ​Leveraging first-party loyalty data insights from 90M+ addressable ExtraCare members, we unite brands and customers with a leading, trusted voice in health and wellness — CVS Pharmacy. Our local reach at national scale allows brands to create personalized interactions and use predictive shopper insights that drive measurable results. ​

We are pioneers of measurement and transparency through our industry-leading solutions and are committed to being the trusted partner for campaign accuracy and effectiveness. ​

Do you have experience creating and operationalizing a dynamic learning and development strategy for a start-up, organization in its infancy, or even better a retail media network? Are you known as an influencer who can show and tell the value of development in providing an outstanding colleague experience that starts with onboarding? Are you a intrapreneurial leader that knows how to get things done through formal channels as well as relationships with colleagues across a matrixed organization? Do you have the expertise and gravitas to deliver sophisticated workshops to team members at all knowledge levels? Do you enjoy creating an environment that encourages and conveys confidence in others ability and desire to do their best via continuous education and upskilling? If you answered yes - come join the CVS Media Exchange (CMX) business, a fast-growing retail media arm at the 6th largest company in the US. as the Sr. Manager of Learning & Development!

Position Summary

In this position, you will spearhead the development and implementation of the learning and development strategy that supports the growth of our monetization professionals across several diverse disciplines including Sales, Client Success, Product, and Strategic Development. You will leverage your expertise in instructional design and modern talent development as well as best practices in strategic planning and execution. As an individual contributor you will involve and create synergies with others across the enterprise whose input and collaboration are critical to achieving targeted outcomes. You will report to the Head of CMX Marketing, with close connectivity to the Head of CMX Sales.

You will have five main focuses but the opportunities for impact are limitless 1) Building out a best in class new hire on-boarding curriculum 2) Constructing an agile Learning & Development strategy and roadmap that ensures alignment of programs with priorities and trending needs, including new product launches 3) Continuous colleague upskilling & reskilling by designing and developing curriculum that is implemented and delivered virtually and in-person across a wide variety of topics (instructor-led training ,e-learning, blended learning) 4)Magnification of the team commitments and values through engagement and personal development programs. 5) A metrics approach to training and development programs continually measuring for competency, relevancy and impact, on time and on budget.

·       Boston, MA

·       Wellesley, MA

·       Woonsocket, RI

·       New York / Soho area, NY

·       Blue Bell, PA

·       Chicago, IL

This role requires 25% travel.

Required Qualifications

• 5+ years of organizational training and development experience with a strong foundation of business, retailer, and consumer product goods understanding.

• 5+ years in instructional design, curriculum development and educational technology.

• 3+ years cross-functional leadership experience.

• 2+ years of either retail media, retail, brand, or agency experience.

• 2+ years of digital marketing or ad tech experience

Preferred Qualifications

• Prior experience creating learning and development roadmaps & strategic plans and translating them into operational objectives and programs

• Expertise in designing and delivering educational programs across a variety topics utilizing well-matched methods

• Strong understanding of instructional design models and principles, proficiency with e-learning authoring tools (e.g. Articulate Storyline)

• Familiarity with Learning Management Systems (LMS) and other educational technologies

• Excellent public speaking and superior presentation and facilitation skills

• Natural collaborator and relationship builder

• Self-motivated, high-capacity individual who can function and win in a demanding, performance-driven environment.

• Creative problem solver who can incorporate new learnings into existing plans and act decisively and independently.

• Knows how to get things done through formal channels as well as relationships with colleagues across the organization

• Proficiency in creating a talent strategy that builds discipline around recruiting, hiring, on-boarding, engagement, and retention capabilities needed for the future

• Seeks broader perspectives and gathers information to understand business issues, priorities and the culture of how we operate across various stakeholder groups

Education

• Bachelor's degree in Instructional Design, Education, Educational Technology, Organizational Development, Human Resources or a related field or equivalent (HS Diploma + 4 yrs experience) required.

• Master’s degree or MBA preferred.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.