Senior Technical Support Engineer

Roles and Responsibilities

In this role, you will:

• Perform day‑to‑day operational functions related to the technical implementation, configuration, and support of medical software products in customer clinical and internal engineering environments.
• Provide advanced technical support to customers and internal teams, diagnosing and resolving complex issues across software, integrations, and workflows.
• Lead and support software implementation activities, including installation, upgrades, validation, and production support for regulated healthcare systems.
• Apply industry best practices for software deployment, reliability, security, and support, with a strong focus on quality, compliance, and customer outcomes.
• Engage, leverage, and drive simplified, scalable support and implementation processes across teams.
• Collaborate cross‑functionally with product, engineering, clinical, quality, cybersecurity, and operations teams to deliver high‑quality solutions and documentation.
• Operate effectively in high‑pressure or escalated situations, providing expert support for 24x7 production environments as required.
• Support root‑cause analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives related to medical software performance and reliability.
• Provide support for a 24x7 production environment, including participation in after‑hours, weekend, and on‑call rotations as required.

Education Qualification

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years 4 years experience (or equivalent).

Desired Characteristics

Technical Expertise:

• Strong technical foundation in software systems, including operating systems (Linux/Windows), application services, APIs, Cloud Computing and system integrations.
• Experience supporting or implementing clinical, medical, or regulated software in healthcare environments.
• Familiarity with networking concepts, security principles, and troubleshooting distributed software systems (without responsibility for physical data center operations).
• Understanding of validation, change control, and quality processes in regulated or high‑reliability environments.

Business Acumen:

• Strong project coordination and execution skills for software deployments and customer implementations.
• Awareness of risk management, incident response, and regulatory considerations in healthcare technology.
• Experience driving process improvements in technical support or implementation environments.

Personal Attributes:

• Excellent organizational skills with the ability to work independently and manage multiple priorities.
• Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non‑technical stakeholders, including customers and at the executive level.
• Strong analytical and problem‑solving skills; communicates complex topics clearly and concisely.
• Ability to collaborate across teams and, when needed, guide or influence external partners or contractors.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.