Senior Managed Onboarding Manager

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. 

Why work at Pacvue? 

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. 
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. 
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.  
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market. 

About the role:

As a Sr. Managed Onboarding Manager, you will be the face of Pacvue during the onboarding process for some of our most strategic clients. You’ll design and execute onboarding strategies, translate complex client needs into structured plans, and ensure clients walk away with the knowledge and setup needed to succeed on Pacvue. 

Responsibilities:

Lead Complex Client Onboardings 

• Serve as the primary onboarding contact for strategic clients. 
• Translate client needs into structured onboarding plans with clear objectives, timelines, and success criteria. 
• Run end to end program of onboarding:  discovery, scoping, kickoff, training, execution, and handoff. 
• Architect account setups, including campaign organization, tagging strategy, rule logic, dayparting models, budget pacing, and reporting needs. 
• Apply expertise across Search, DSP, and AMC to deliver best-in-class setups. 
• Provide tailored guidance on optimization strategies and performance tracking. 
• Ensure clients understand how to win with Pacvue. 

Manage Projects & Cross-Functional Teams 

• Collaborate across time zones, including with our Shanghai support team, to ensure high-quality execution. 
• Coordinate with Sales, Account Management, Product, and Customer Success to align expectations and deliver results. 
• Proactively navigate cross-functional blockers without dropping deliverables. 
• Handle client escalations and provide professional, clear stakeholder updates. 
• Travel to China up to twice annually for collaboration and training, with light client travel as needed. 

Scale & Improve the Program 

• Create playbooks, templates, and documentation to streamline future onboardings. 
• Identify gaps, refine processes, and recommend enhancements to increase efficiency and effectiveness. 
• Provide feedback to the product team to address recurring onboarding friction. 

Skills & Qualifications:

• 5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing. 
• Proven track record of delivering measurable, long-term results for high-value clients. 
• Deep understanding of retail media best practices (Search, DSP), and how retail media, sales, and operations intersect. 
• Strong command of digital advertising KPIs and data storytelling. 
• Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights. 
• Ability to quickly learn and master Pacvue’s products, features, and applications in client environments. 
• Exceptional project management skills; able to plan and execute despite ambiguity. 
• Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously. 
• Proven success in managing onboarding sessions efficiently, meeting deadlines, and ensuring timely client responses. 
• A proactive approach to streamlining processes and workflows. 
• Exceptional written and verbal communication skills, able to explain complex concepts clearly and consistently. 
• Excellent presentation skills and ability to influence stakeholders at all levels. 
• Demonstrated ability to build strong, trust-based client relationships. 
• Thrive in dynamic, high-pressure environments, quickly adapting and executing. 
• Strong troubleshooting skills with the ability to provide real-time solutions to clients. 

Company Benefits: 

• Flexible Paid Time Off 
• Paid Holidays and Floating Holidays 
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance 
• 401k with Employer Match 
• Remote Work Options and Flexibility  
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization 
• Paid Parental Leave 

The annual base salary range for this position is $100k - $120k. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.

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Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.