- The Senior Manager is responsible for managing, supporting, and enhancing Business Assurance strategy to reduce or eliminate fraud risk and provide support services for MTN Nigeria. The role is accountable for providing specialist leadership and support to Business Assurance in areas of fraud, measurement, technology, and reporting. The role also provides management oversight for strategic technology projects, fraud systems, and management support for group selected vendors. Some key aspects of this role include:
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- Being the fraud management expert, providing support to mitigate financial risks for MTN Nigeria.
- Empowerment of MTN Nigeria operational teams to fully utilise the available BA systems and tools. With a fast-changing risk environment, providing the technical support to implement new or enhance existing controls will better serve the strategic objectives of MTN for the future.
- Providing actual measurement and reporting to support business objectives in managing business risks.
- Maintain a structured risk assessment of the business and develop a priority approach to risk control.
- Actively participate and provide guidance from revenue assurance and Fraud Management perspective during development and/or implementation of new products, service platforms, IS and network application and integration
- Develop short/Medium term strategy for the Fraud Management, Risk mitigation strategy and RAFM Technology roadmap in MTNN
- Maintain in-depth understanding of industry trends relative to revenue risk and loss avoidance.
- Maintain continuous review and update of the unit's PPPs as changing conditions warrant and the business grows.
- Support the GM with articulating a clear and compelling vision and translate strategy into a roadmap for success for Revenue protection
- Actively explore avenues for maximizing revenue by reducing revenue leakages and identifying revenue opportunities.
- Responsible for continuous improvement and special projects to identify new revenue opportunities.
- Review and recommend changes on all revenue related policies, processes, procedures and business rules to minimize revenue leakage.
- Research, document and implement industry best practices with regard to Fraud Management and RAFM tools.
- Provide assistance to all WECA OPCOS by sharing knowledge and incidents reports as applicable or requested.
- Review and recommend changes on all revenue related policies, processes, procedures and business rules to minimize revenue leakage;
- Research, document and implement industry best practices with regard to Revenue Assurance
- Provide assistance to all WECA OPCOS by sharing knowledge and incidents reports as applicable or requested.
- Maintain the status of MTNN as a revenue responsible organization by creating alertness for detecting revenue leakage, over-billing as well as maximizing revenue opportunities across the organisation.
- First degree in Data Analytics/Engineering/Accounting/Finance/Audit/Numerate Disciplines
- Advantageous–Post Graduate Qualification – CISA/CISM/CRISK/MBA/ACA/ACCA/Fraud Certification (CFE).
- Advantageous–Previous telecom/banking fraud experience.
- Fluent in English
- At least 5 years Managerial role in Business Assurance/Fraud Management function of a global telecommunications company.
- At least 5 years in relevant sector/ industry relevant role, i.e. banking, finance, technology.
- Experience working in a global/multinational enterprise with experience working in emerging markets.
- At least 2 years of experience in systems audit and/or advisory organizations.
- Proven track record of technology transformation involvement and part of the delivery team.
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Obsessions: How We Do It
The behaviors that keep our culture strong and safe.
1. Light It Up!
Always Do This:
🔹 Bring all your heart and all your smarts to us.
Never Do This:
❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.
2. Raise Your Hand. Speak Your Mind.
Always Do This:
🔹 Respectfully but firmly challenge any threat to what we stand for.
Never Do This:
❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.
3. Collaborate. Don’t Isolate.
Always Do This:
🔹 Share what you know and respect what others can teach you.
Never Do This:
❌ Never think that you are great unless you help make others great too.
4. Things Always Get Better Here.
Always Do This:
🔹 Take your own steps forward to improve and strengthen us.
Never Do This:
❌ Never believe or cause others to believe that "not now" means "not ever."
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello Family, where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.
Our Employee Value Proposition enables you to:
🟡 Work with meaning
🟡 Connect to develop
🟡 Thrive in positivity
🟡 Grow with purpose
Live inspired.
It’s a great place to work! Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
For whistle blowing and reporting fraudulent recruitment activities, contact us via [email protected]
By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).
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