Senior Manager, Credit Card Portfolio Growth and Engagement

Address:

Job Family Group:

Additional responsibilities include:

• Identify emerging issues and trends to inform decision-making.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Develop business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Build effective relationships with internal/external stakeholders.
• Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Bachelor degree and 5-7 years of consumer and small business credit cards experience, particularly focusing on lifecycle management (Balance Transfer, Promo APR, Spend and Get, Credit Limit Increase and Inactive campaign management)
• Strong experience working with credit card fundamentals, including acquisitions, portfolio management/optimization and product design
• Understanding of credit risk associated with new and existing product development, acquisition and portfolio management.
• Data driven decision making - In-depth.
• Understanding of banking products and channels
• Building business cases - in-depth
• Researching market trends – in-depth
• Relationship management – in-depth
• Analytics and reporting – in-depth
• Product marketing – in-depth
• Financial Understanding – in-depth
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.

Senior Manager, Credit Card Portfolio Growth and Engagement is responsible for development, launch and optimization of portfolio growth strategies focusing on profitability and customer engagement while collaborating closely with Acquisitions, Product, Marketing, Credit Risk, Legal and Compliance partners.

Responsibilities:

• Drive consumer and small business credit card portfolio growth through strategic planning and execution of engagement/lifecycle strategies while reducing customer attrition
• Develop and implement comprehensive lifecycle campaign strategy to drive portfolio optimization through effective targeting, offer/pricing selection, execution, and post-campaign analysis
• Ongoing focus on multi-channel (digital, email, in-app, direct mail) lifecycle campaign optimization using customer/bureau data and segmentation while achieving key performance indicators, including spend, revolving balances and ROE targets
• Analyze performance trends, customer behavior and program performance for the continued growth and profitability of consumer and small business card products, while ensuring the programs perform within risk appetite
• Supports customer journey enhancement by champion/challenger testing, refining messaging, targeting, and timing across touch points while maintaining journey maps to drive spend and balance built
• Monitor portfolio performance to identify opportunities for cost/offer optimization, revenue expansion and risk mitigation
• Analyze complex data sets and market research to ensure offers/pricing are competitive and profitable with the ultimate goal to drive sustainable spend behaviour and balance built.

• Maintain deep understanding of the credit card industry

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.