Senior Manager - Digital UX Design

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, our team is seeking a Senior Manager - Digital UX Design who will be an individual contributor while also managing a small team of experienced designers to deliver accessible, high-impact healthcare solutions. This role combines hands-on coaching, team development, and delivery management—ensuring design quality, consistency, and user-centered outcomes. The Senior Manager partners closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices—all while fostering a human-centered culture that enhances usability and end-user satisfaction.

Expectations for the Role:

• Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth
• Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team
• Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs
• Negotiate project priorities and timelines, balancing user needs with business and technical constraints
• Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning
• Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy
• Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive
• Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards
• Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards
• Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery
• Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery
• Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution
• Allocate resources and manage team workload to deliver high-quality work on schedule and within scope
• Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change

REQUIRED QUALIFICATIONS

• 7+ years of professional experience
• 5+ years leading design teams, both as a technical lead and a people leader
• 5+ years of hands-on design experience supporting both mobile and web
• 3+ years of advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery

PREFERRED QUALIFICATIONS

• Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions
• Experience working within retail or pharmacy domain
• Strong project management, facilitation, and cross-functional collaboration skills
• Experience leading teams through change, balancing delivery with colleague development and well-being
• Excellent communication, feedback, and storytelling abilities
• Experience in an Agile environment

EDUCATION

• Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.