Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
Lead the analytics function for epocrates’ subscription business and product experience, turning data into insights that inform product decisions, membership performance, and roadmap priorities. This role partners with Product, Engineering, Commercial, and Marketing teams to evaluate feature performance, measure experiments, and support business growth. This is a remote role and reports to the Data Lead Director.
About the Team:
epocrates is a leading digital health platform that helps clinicians make informed decisions at the point of care. As part of athenahealth, the team focuses on delivering solutions that improve clinical workflows and patient outcomes.
This Analytics team supports epocrates by delivering trusted analysis that helps improve the clinician experience and strengthen the subscription business. The team works closely with Product, Engineering, Commercial, and Marketing partners to define metrics, evaluate experiments, and monitor business health. Team members use analytics tools and reporting systems to build dashboards, analyze trends, and communicate findings clearly. The team’s work helps connect product decisions to measurable outcomes for both users and the business.
Essential Job Responsibilities:
Lead and develop a team of product analysts and support their growth through coaching, feedback, and clear goals
Own analytics for the subscription business, including acquisition, conversion, retention, and churn
Analyze product features to assess performance, user engagement, and impact on key business metrics
Partner with Product, Engineering, Commercial, and Marketing teams to design and measure experiments, including A/B tests, feature rollouts, and pricing changes
Develop dashboards, KPIs, and reporting frameworks to monitor product and subscription health
Translate complex data into clear insights and recommendations for senior stakeholders
Identify opportunities to improve user experience and monetization through data-driven recommendations
Establish and maintain best practices in analytics, data quality, and experimentation
Use AI-enabled analysis and productivity tools to speed up recurring work, surface patterns in large datasets, and support faster insight generation for product and subscription decisions
Additional Job Responsibilities:
Support annual planning and prioritization by contributing analytical input and business context
Partner with data and engineering teams to improve data definitions, tracking, and availability
Present findings in team meetings, leadership reviews, and cross-functional forums
Contribute to the development of scalable analytics processes and documentation
Help evaluate new reporting methods and tools that improve team efficiency
Respond to ad hoc questions from business partners with timely, accurate analysis
Expected Education & Experience:
8+ years of experience in product analytics, growth analytics, or a related field
3+ years of experience managing and developing analytics teams
Experience with subscription-based business models and membership analytics
Demonstrated experience analyzing product features and influencing product strategy
Advanced proficiency in SQL and experience with analytics tools such as Tableau, Amplitude, and Snowflake
Experience with experimentation frameworks and A/B testing methodologies
Strong business acumen and ability to connect data insights to strategic outcomes
Excellent communication skills with the ability to influence cross-functional stakeholders
Experience in healthcare, digital health, or SaaS environments preferred
Familiarity with product-led growth strategies preferred
Experience working closely with Product Management and Engineering teams preferred
Expected Compensation
$141,000 - $241,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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