Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
Our Network Engineers are forward-thinking problem solvers who stay ahead of modern technologies and industry trends. At Ooma, we use a diverse set of tools and platforms to build a highly available, resilient network that delivers a seamless experience to our customers.
As a Senior Network Engineer on the Infrastructure Services team, you’ll play a key role in managing and evolving our production network. You’ll contribute across all layers of network infrastructure—helping to ensure performance, scalability, and reliability while partnering with teams across the organization.
What You’ll Do:
- Ensure the stability, security, and performance of the production network through proactive monitoring and maintenance
- Troubleshoot and resolve network issues efficiently, minimizing impact to business-critical services
- Manage and maintain on-premises infrastructure, including switches, routers, firewalls, and load balancers
- Design, implement, and evolve scalable network architectures to support new initiatives and growth
- Monitor network performance, availability, and capacity, identifying and driving improvements
- Develop and implement automation to enhance operational efficiency, reliability, and scalability
- Design, test, and manage network security strategies (e.g., DDoS mitigation, failover, disaster recovery)
- Collaborate cross-functionally and mentor team members, sharing best practices and technical expertise
- Maintain accurate technical documentation and recommend improvements to optimize network performance and capacity
- Integrate AI capabilities into network operations to enhance monitoring, anomaly detection, and predictive maintenance, improving overall network reliability and performance
- Incorporate AI tools to assist with forecasting, scaling, traffic analysis and additional future proofing
Experience We’re Looking For:
- 8+ years of networking experience is required, along with relevant certifications (e.g., CCNP, CCDP), including at least 5 years supporting enterprise-scale networks; a BS in Computer Science, Engineering, or a related field is preferred (equivalent experience may be considered).
- Strong expertise in routing and switching protocols (e.g., BGP, OSPF) and Layer 2 technologies (VLANs, STP, VRRP; VXLAN a plus) is essential.
- Hands-on experience configuring, deploying, and troubleshooting network infrastructure—including switches, routers, firewalls, and load balancers (e.g., F5, FortiADC)—is expected.
- Proficiency with network platforms such as Junos, Arista EOS, ScreenOS, or similar systems is critical to success in this role.
- Experience supporting production environments, including 24/7 operations and high-availability systems, is critical, along with the ability to remain calm and effective under pressure.
- Proven ability to design, implement, and optimize network solutions from concept through production
- Strong troubleshooting skills, including the use of Linux-based tools, monitoring systems, and performance analysis techniques
- Experience working in data center environments, with exposure to network monitoring, security, and DevOps/automation tools
- Collaborative, self-driven leader with strong communication skills and ownership mindset; able to mentor junior team members and thrive in fast-paced environments with a focus on customer impact #LI-CC1
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.
The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
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