Senior Operations Analyst

About MediaRadar:

MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.

With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.

Our Content & Data Operations team is the engine behind this intelligence. We work on turning unstructured global ad data into the highly accurate, AI-ready datasets that our clients rely on to make high velocity and impactful media decisions.

Position Summary:

About this Opportunity:

The Sr. Operations Analyst is a recognized expert with deep, specialized knowledge and broad business understanding, setting technical and procedural direction for global, complex, high-impact initiatives. You will own the execution of strategic projects that span multiple stakeholders, apply your expertise to scale solutions across global teams and systems, and serve as a technical leader who raises the bar on quality, collaboration, and process excellence.

This is a role for someone who operates with a high degree of business acumen, thrives on solving advanced technical and functional challenges, and is energized by driving meaningful improvements across global operations.

About the Team:

The Content & Data Operations team sits at the center of MediaRadar’s intelligence platform. Sr. Operations Analysts play a pivotal role in this ecosystem — owning creative types and priority industries at a global level, driving process improvements, partnering cross-functionally with Product, Commercial, Governance, and ML teams. You will set standards, champion quality, and ensure our operations run at peak performance.

•  Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy.
• Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates.
• Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution.
• Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality.

• Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed.
• Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance.
• Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist.
• Participate in day-to-day quality exercises as needed.

• Own global Operations strategic projects for process.
• Own project management for the effective rollout of global Operations system and/or process changes.
• Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications.
• Participate in innovation idea reviews and provide insight on impact and feasibility.

• Maintain master knowledge of Operations systems, creative types, and the product catalog.
• Create and update complex product records within a centralized Product Catalog while following strict governance standards.
• Serve as a point of contact for establishing ground truth and master knowledge of the product catalog.
• Participate in UAT of assigned creatives, providing structured feedback for system and process enhancements.
• Partner with Leadership for vendor communication for global creative and industry ownership and change management.

• Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics.
• Build and present advanced business cases and optimizations to Operations Leadership.
• Surface emerging risks and opportunities early, with enough context for fast decision-making.

Role Mandate - How you will raise the bar

• You operate as a recognized expert and set the standard. You do not wait to be asked. You own your domain end to end.
• You drive execution with a cross-functional mindset, ensuring alignment across teams through effective collaboration.
• You apply deep expertise to scale solutions and raise the bar on quality, consistency, and business impact.
• You consistently integrate values into problem-solving and champion inclusion and accountability across teams.
• You make data-driven, strategic recommendations and demonstrate a high degree of business acumen in every initiative you lead.
• You question everything and make the process better than you found it — for your team, for downstream Operations, and for the clients who rely on our data.

What You Will Deliver

Success Measures: 

First 60 days:

• You have developed deep familiarity with assigned creative types, priority industries, and relevant Operations systems.
• You have identified and documented at least one meaningful process improvement opportunity with a data-backed recommendation.
• You are actively participating in cross-functional meetings and have established productive working relationships with key stakeholders.
• Leadership trusts your analysis and recommendations as an accurate, expert-level view of operational health.

After 60 days: 

• Own and drive measurable improvements in global operational efficiency and quality for assigned creative and industry areas. 
• Lead at least one strategic project through full rollout, including change management, and post-launch impact tracking.

Qualifications and skill requirements

• Expert proficiency in G Suite and project management tools such as Jira.
• Strong project management skills, with demonstrated ability to identify, assess, and mitigate risks to minimize project disruptions.
• Advanced process improvement capabilities, ideally with Six Sigma experience.
•  Expert ability to analyze data to make business recommendations and report on data volume, coverage, status, and key performance metrics.
• Expert ability to create and update complex product records within a centralized Product Catalog while following strict governance standards.
• Master-level proficiency with proprietary platforms to review, classify, and attribute ads across various media channels.
• Advanced AI tool familiarity.
• Advanced business case creation and optimization skills.
• Deep, specialized knowledge of Operations systems, creative types, and the product catalog.
• Clear written and verbal English communication — able to convey complex analysis and recommendations to diverse stakeholders. 

Preferred

• Experience serving as a technical or team lead, setting direction and coordinating work across stakeholders.
• Prior experience owning global-level processes and driving cross-functional alignment.
• Familiarity with ML/AI-assisted workflows and human-in-the-loop (HiTL) operations.
• Experience supporting multiple processes or stakeholders concurrently at scale.
• Comfort with advanced dashboards and data analysis; SQL is an added advantage.

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.

We are committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] .

We’re excited to meet people who share our values and want to build the future with us!